Ismiel Kimble
Chicago,IL
Summary
I’ve worked in various customer service roles throughout my career, from hospitality to integrated solutions. I've developed excellent communication and problem-solving skills, and I'm excited to bring these skills to a new role in a different industry.
Overview
18
18
years of professional experience
Work History
Senior Integrated Solutions Specialist
AT&T
Chicago, IL
08.2022 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Improved overall progress through working closely with staff members and streamlining processes.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
Casino Manager
Rivers Casino Des Plaines
Des Plaines, IL
01.2013 - 01.2023
- Organized and controlled Number blackjack and poker tournaments every month.
- Collaborated with other department heads to create a seamless guest experience across all areas of the casino.
- Increased customer satisfaction through attentive service and quick resolution of concerns.
- Developed marketing strategies to attract new patrons and retain existing customers.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
- Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
- Established performance metrics for each department within the casino, driving continuous improvement efforts to meet or exceed goals.
- Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
Casino Floor Supervisor
Majestic Star Casino
Gary, IN
01.2010 - 01.2013
- Collaborated with marketing team to develop promotions and special events that attracted new clientele to the casino floor.
- Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
- Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
- Implemented policies and procedures that promoted responsible gambling practices among patrons and staff members alike.
Executive Team Leader
Target
Munster, IN
01.2006 - 01.2009
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Led cross-functional teams for streamlined communication and efficient project execution.
Education
Marketing - Marketing
Purdue University Calumet
Hammond, INSkills
- Data Entry
- Product Knowledge
- Customer Relationship Management
- Creative solutions
Timeline
Senior Integrated Solutions Specialist
AT&T
08.2022 - Current
Casino Manager
Rivers Casino Des Plaines
01.2013 - 01.2023
Casino Floor Supervisor
Majestic Star Casino
01.2010 - 01.2013
Executive Team Leader
Target
01.2006 - 01.2009
Marketing - Marketing
Purdue University Calumet