Summary
Overview
Work History
Skills
Timeline
Generic

Isobel Santarella

Staten Island,New York

Summary

Reliable and upbeat seasoned sales representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and surpassing forecasted sales goals. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Automotive Sales Professional

Island Auto Group
04.2023 - Current
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Completed registration paperwork and sales documentation.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.

Lead Mobile Expert

T-Mobile
10.2020 - 04.2023
  • Activated both contract and pre-paid wireless phones for 200 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Assisted and supported training of new sales associates.
    Upsold customers by recommending accessories and promotions to increase revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained sound knowledge of company product suites.
  • Keyholder

Medical Receptionist

Metropolitan Family Health Network
12.2022 - 03.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic and health history to keep information current.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Completed and filed financial documentation for accounting purposes.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.

Shift Lead

Abercrombie & Fitch Kids
10.2019 - 06.2020
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Trained and mentored new employees to maximize team performance
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Skills

  • Technology Knowledge
  • Goal-Driven
  • Strong Communication and Interpersonal Skills
  • Meeting Sales Goals
  • Client Needs Assessment
  • Organizational Systems
  • Creative Solutions
  • Team Collaboration
  • Persuasive Communication Style
  • Patient Information Collection
  • Medical Records Verification

Timeline

Automotive Sales Professional

Island Auto Group
04.2023 - Current

Medical Receptionist

Metropolitan Family Health Network
12.2022 - 03.2023

Lead Mobile Expert

T-Mobile
10.2020 - 04.2023

Shift Lead

Abercrombie & Fitch Kids
10.2019 - 06.2020

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Isobel Santarella