Robert Jones
Graham,WA
Summary
Results-focused Automotive Sales Consultant adept at selling vehicles of all types to customers from all backgrounds. Proficient in leveraging current market, customer and social media trends to capitalize on sales opportunities. Persuasive communicator and creative problem-solver. High-achieving Auto Sales Associate driven to maximize sales, customer satisfaction and bottom line profitability.
Overview
22
22
years of professional experience
Work History
Automotive Sales Professional
Northwest Motorsport
Puyallup, WA
06.2018 - Current
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Managed over 100 customer calls per day.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Outlined sales, warranty and service procedures.
- Maintained compliance with all service, quality, and regulatory standards.
- Drove team revenue totals by bringing in top sales numbers multiple months..
- Negotiated purchase prices and explained sales, warranty, and optional products.
Automotive Sales Professional
Evergreen Auto Sales
Federal Way, WA
01.2014 - 06.2018
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Handled over 50 customer calls per day.
- Increased sales by 25%
- Increased business 5% in single quarter
Loan Processor
GD Mortgage
Bellevue, WA
05.2007 - 04.2014
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Handled any conditions sent from underwriting departments.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering residential loans.
- Looked over and approved various types of loans.
- Coordinated closing process with attorneys, title companies and government clerks.
- Maintained steady pipeline of over $12 million in assets on monthly basis
Sales Assistant
Little Wild West Cars & Trucks
Seattle, WA
01.2001 - 11.2004
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Gathered and prepared sales materials in preparation for sales meetings.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Quoted prices, credit terms and other bid specifications.
- Informed customers of promotions to increase sales productivity and volume.
Education
Associate Of Applied Business - Business Management
ITT Technical Institute - Seattle
Seattle, WA10.2009
Skills
- Persuasive Communication Style
- Registration Procedures
- Warranty Understanding
- Aftermarket Products
- Deal Structuring
- Application Processes
- Analyze Financial Histories
- Bank Product Marketing
- Pre-Owned Vehicles
- Regulatory Requirements
- Automotive Knowledge
- Closing Sales
Affiliations
ALPFA ; SVI Alumni & ITT Tech Alumni
Finance Manager Training
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Automotive Sales Professional
Northwest Motorsport
06.2018 - Current
Automotive Sales Professional
Evergreen Auto Sales
01.2014 - 06.2018
Loan Processor
GD Mortgage
05.2007 - 04.2014
Sales Assistant
Little Wild West Cars & Trucks
01.2001 - 11.2004
Associate Of Applied Business - Business Management
ITT Technical Institute - Seattle
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