Isolina Jones-Byrd

Dynamic Insurance Claims Adjuster with a proven track record at State Farm, excelling in claims investigation and customer service. Recognized for enhancing customer satisfaction through timely resolutions and fostering trust. Adept at identifying fraudulent activities while promoting teamwork and collaboration, ensuring legal compliance and protecting company assets. Highly motivated with strong attention to detail.

Knowledgeable Insurance Adjuster with deep expertise in handling diverse insurance claims and ensuring accurate settlements. Proven track record of resolving complex cases efficiently and maintaining high customer satisfaction. Demonstrated ability to employ analytical thinking and effective communication skills in high-pressure environments.

Experienced with managing diverse insurance claims, ensuring fair evaluations and resolutions. Utilizes analytical skills and effective communication to handle complex cases and maintain client satisfaction. Track record of strong negotiation abilities and adept problem-solving in high-pressure situations.

• Achieved Settlements by completing Fair Claim Evaluations with accuracy and efficiency.
• Documented and resolved Fraudulent Claims which led to SIU(Special Investigative Unit) referrals
• Achieved Claim Closings through effectively helping with Claim Investigation, Negotiation & Settlment.