ISRAEL EVANS
Tampa,FL
Summary
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Client service professional with robust background in delivering high-quality support and fostering client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.
Overview
13
13
years of professional experience
Work History
Insurance Agent
The Alliance
Tampa, FL
01.2026 - Current
- Cultivated strong client relationships by providing tailored insurance solutions, enhancing customer satisfaction and retention.
- Analyzed clients' needs to recommend appropriate coverage options, facilitating informed decision-making for policy selection.
- Educated clients on insurance products and services, ensuring comprehensive understanding of benefits and limitations.
- Collaborated with underwriting teams to streamline application processes, resulting in timely policy issuance and renewals.
Medical Courier
US Pack Script
Tampa, FL
04.2025 - 04.2026
- Delivered medical supplies and prescriptions promptly, maintaining strict adherence to safety and transportation protocols.
- Coordinated with healthcare teams to streamline delivery processes, enhancing collaboration and operational effectiveness.
- Managed the secure handling of sensitive medical documents, preserving patient confidentiality throughout transport.
DME Technician/Driver
Empath Health
Clearwater, FL
02.2022 - 10.2024
- Educated patients and caregivers on proper use, cleaning, and storage of various DME items, reducing misuse incidents.
- Documented information regarding installations, repairs and inventory checks.
- Delivered goods and products to customers on time and in excellent condition.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Medical Delivery Driver (IC)
American Expediting
Tampa, FL
02.2021 - 12.2023
- Expanded knowledge of various medical supplies through continuous learning, ensuring accurate identification during deliveries.
- Handled emergency situations professionally, exhibiting quick decision-making abilities when rerouting or prioritizing urgent deliveries.
- Ensured safe transportation of sensitive medical products via careful handling and adherence to protocols.
Van Driver/Administrative
Staff Zone, Inc.
Tampa, FL
06.2018 - 07.2021
- Maintained impeccable driving record and history of zero incidents.
- Performed daily vehicle inspections before and after trips.
- Assisted with loading and unloading tasks, ensuring efficient turnaround times at customer locations.
- Collaborated with team members to plan optimal routes for multi-stop deliveries, maximizing productivity while meeting service standards.
Customer Care Representative
Quest Diagnostic Lab
Tampa, FL
03.2014 - 05.2018
- Helped large numbers of customers every day with a positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Benefits Consultant (IC)
AmeriPlan, USA
Plano, TX
01.2013 - 05.2018
- Analyzed benefits usage data to identify trends and areas for improvement in plan offerings.
- Explained benefits to plan participants in easy-to-understand terms to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
Education
Bachelor of Arts - Business Administration
Strayer University
Tampa, FL06-2027
Insurance Brokers Course - undefined
Poh's Institute
Westbury, NY08-1998
Skills
- Customer service
- Life/Annuities/Health Insurance Agent
- Relationship building
- Professionalism and ethics
- Quotes and sales
- New client acquisition
Timeline
Insurance Agent
The Alliance
01.2026 - Current
Medical Courier
US Pack Script
04.2025 - 04.2026
DME Technician/Driver
Empath Health
02.2022 - 10.2024
Medical Delivery Driver (IC)
American Expediting
02.2021 - 12.2023
Van Driver/Administrative
Staff Zone, Inc.
06.2018 - 07.2021
Customer Care Representative
Quest Diagnostic Lab
03.2014 - 05.2018
Benefits Consultant (IC)
AmeriPlan, USA
01.2013 - 05.2018
Insurance Brokers Course - undefined
Poh's Institute
Bachelor of Arts - Business Administration
Strayer University