Yulaisi Diaz
Jacksonville,FL
Summary
Proven front desk and administrative professional with a track record of enhancing customer satisfaction and streamlining operations at First Coast Infectious Diseases. Expert in appointment scheduling and adept at verbal communication, I significantly improved service efficiency and fostered positive client relationships. Skilled in managing high-volume calls and coordinating seamless check-in processes, my focus on privacy and professionalism sets me apart.
Front office professional with robust experience in maintaining welcoming environments and efficient administrative processes. Proven ability to manage high-volume reception areas while ensuring exceptional customer service. Known for strong teamwork, adaptability, and attention to detail in dynamic settings.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Diligent Desired Position with strong background in managing billing processes and ensuring accuracy in financial records. Proven track record in streamlining invoice systems and resolving discrepancies efficiently. Demonstrated expertise in using billing software and maintaining client relationships.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
First Coast Infectious Diseases
Jacksonville
01.2017 - 08.2019
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Chiropractor Office
Urgymed
Jacksonville
08.2019 - 10.2021
- Maintained detailed records of patient treatments, progress, and outcomes to facilitate effective care coordination and continuity.
- Assisted patients in achieving pain management goals through the implementation of effective therapeutic techniques.
- Educated patients on the importance of proper posture and ergonomics, resulting in reduced workplace-related musculoskeletal issues.
- Reduced recovery time for patients suffering from sports injuries through targeted chiropractic interventions.
Billing and Front Office
Pediatric Associates at Argyle
Jacksonville
04.2021 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma
Hialeah High
Miami Fl05.2006
Skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Telephone skills
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Billing and Front Office
Pediatric Associates at Argyle
04.2021 - Current
Chiropractor Office
Urgymed
08.2019 - 10.2021
Front Desk Receptionist
First Coast Infectious Diseases
01.2017 - 08.2019
High School Diploma
Hialeah High