Israel Jackson
Upper Darby,PA
Summary
My name is Israel Jackson, I a student at Cabrini university double majoring in Computer Science and Music Industry. I have always been curious and inquisitive about designing software. My strength is my ability to establish meaningful connections and working collaboratively.
Overview
3
3
years of professional experience
Work History
Cashier
Boston Market Corporation
Clifton Heights, PA
05.2019 - 12.2021
- Completed opening and closing duties to facilitate business operations
- Resolved customer complaints and reported issues to senior management
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Orange Liberia
Monrovia, Liberia
06.2021 - 09.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Responding to customer's questions through social media sites
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Music Industries
Cabrini University
2023
Bachelor of Science - Computer Science (Business Systems
Cabrini University Graduation
2023
High School Diploma - undefined
Upper Darby High School
06.2019
Skills
- Customer Service
- Customer Relationships
- Communication and Interpersonal Skills
- Python programming (Intermediate)
- HTML and CSS
- Multitasking
- Teamwork
- Time Management
Additional Information
- ACTIVITIES AND HONORS , Cabrini University Dean List(Fall 2020 semester) Upper Darby High School (Distinguished honor roll) Nominated for National Honors society
Timeline
Customer Service Representative
Orange Liberia
06.2021 - 09.2021
Cashier
Boston Market Corporation
05.2019 - 12.2021
Bachelor of Arts - Music Industries
Cabrini University
Bachelor of Science - Computer Science (Business Systems
Cabrini University Graduation
High School Diploma - undefined
Upper Darby High School
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