Summary
Overview
Work History
Education
Skills
Timeline
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Jazmine Lopez

Oakville

Summary

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

7
7
years of professional experience

Work History

Host

W Spoon
01.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Server

Olive Garden Restaurant
09.2023 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Manager

Little Caesars Pizza
04.2018 - 10.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

Serrano High School
Phelan, CA
06-2018

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Task prioritization
  • Adaptable to change
  • Hospitality service expertise

Timeline

Host

W Spoon
01.2025 - Current

Server

Olive Garden Restaurant
09.2023 - 01.2025

Manager

Little Caesars Pizza
04.2018 - 10.2023

High School Diploma -

Serrano High School

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Jazmine Lopez