Israel Moreno
Medford,MA
Summary
Dynamic Operating Partner at H.I.G. Capital with a proven history of enhancing operational excellence across multiple industries. Delivered over $40M in EBITDA impact through strategic initiatives focused on continuous improvement and team development. Recognized for achieving cost reductions while driving operational improvements, demonstrating leadership and strategic insight. Committed to leveraging expertise to further enhance organizational performance.
Overview
22
22
years of professional experience
Work History
Operating Partner
H.I.G. Capital
Boston, MA
01.2020 - Current
- Leveraging a hands-on, data-driven, and collaborative approach, I led or supported over 25 value creation initiatives across portfolio companies in industries such as manufacturing, distribution, logistics, and consumer goods and services
- Delivered an aggregate EBITDA impact of $40M+
- Selected contributions:
- SKU rationalization for a chemicals company, driving +$3.5M in annual EBITDA
- Fill variability reduction for a chemicals company, delivering ~$2M in annual EBITDA savings
- Continuous improvement events for a printing company, achieving >$8M in annual savings through material cost reductions and process efficiencies
- Operational efficiency improvements for a food processing company, resulting in 40% increased throughput, 50% reduction in downtime, short-term EBITDA impact of $1M, and improved productive capacity to absorb > $12M additional revenue annually
- Process optimization for a logistics company, improving the 'click-to-hire' process by 20%, resulting in higher monthly driver hires and ~$1.2M in annual EBITDA gains
- Call center operations enhancement for a consumer services company, reducing average handle time by 15% while maintaining an NPS > 65
- Operational KPIs development for a logistics company, enabling a 20% productivity improvement across dispatch operations
- Supported operational diligence for nine acquisition targets, identifying actionable value-creation levers, and assessing scalability and risk mitigation strategies
- Coordinated cross-portfolio forums fostering knowledge sharing and strategic alignment
Senior Quality Manager
Keurig Dr. Pepper
Burlington, MA
06.2018 - 01.2020
- Achieved substantial reduction in return rates for new brewer models and boosted satisfaction levels.
- Led a team responsible for overseeing quality in new product development, sustaining quality, reverse logistics, third-party logistics (3PL), and retailer quality.
- Integrated the Quality Function into Keurig's Agile Squads, ensuring alignment with Rapid Learning Cycles (RLC) for new and existing products, leveraging methodologies such as Design and Process Failure Mode and Effect Analyses (DFMEAs, PFMEAs), and Design Verification Plans (DVP).
- Developed a Quality Playbook incorporating Advanced Product Quality Planning (APQP) principles.
Sustaining Quality Manager
Keurig Dr. Pepper
Burlington, MA
09.2015 - 05.2018
- Reduced customer return rate by 40%.
- Directed a team responsible for managing customer feedback and return analysis, coordinating continuous improvement projects and corrective/preventive actions with contract manufacturers in China and Malaysia, developing action plans to address design and manufacturing issues, ensuring compliance with quality and testing standards for major retailers (including FDA compliance for food contact materials), and conducting audits at third-party logistics (3PL) providers.
Quality Systems Manager
Keurig Dr. Pepper
Burlington, MA
06.2013 - 08.2015
- Led a team in the development and optimization of the Keurig Appliances Quality System, and in the selection and implementation of Keurig's EQMS system across four factories in China, one factory in Malaysia, and Keurig's operations in the US.
- Led a cross-functional team in defining a roadmap for Keurig's Quality Management System (QMS) and developing strategies for its implementation and execution.
Senior Quality Engineer
Keurig Dr. Pepper
Burlington, MA
05.2012 - 06.2013
- Developed and maintained quality management requirements across Contract Manufacturers in China.
- Monitored performance metrics and coordinated actions for improvement.
Supplier Quality and Development Manager
UTC Power
South Windsor, CT
04.2009 - 05.2012
- Supervised a team implementing Lean Principles, Continuous Improvement Plans, and Quality Audits with key suppliers to reduce defective Parts per Million (PPM) and enhance On-Time Delivery (OTD).
- Maintained a robust Qualified Supplier List (QSL) and guided suppliers through the quality planning process using tools such as Failure Mode and Effect Analysis (FMEA), Control Plans, Statistical Process Control, Gage R&R, Management of Non-Conforming Product (NCM), Root Cause Analysis, and Corrective Actions.
Supplier Quality and Development Engineer
UTC Power
South Windsor, CT
06.2008 - 04.2009
- Developed supplier quality systems, audit processes, corrective and preventive action, metrics, and supplier development initiatives to achieve UTC Supplier Gold standards.
Supply Management Analyst
UTC Power
South Windsor, CT
11.2007 - 06.2008
- Implemented a process to identify high-risk suppliers and develop risk mitigation strategies.
- Performed procurement functions to ensure timely product deliveries while minimizing inventory dollars.
Operations Leadership Associate
United Technologies Corporation (UTC)
Farmington, CT
08.2006 - 06.2008
- The Operations Leadership Program (OLP) consists of three eight-month rotations with the goal of developing the associate's competencies in Lean Manufacturing, Quality, and Supply Management.
Manufacturing Engineer
Carrier
Collierville, TN
03.2007 - 11.2007
- Achieved 50% reduction in defective units and 91% improvement in response time by implementing a system to display real-time quality process data across test stations.
Quality Consultant
UTC ACE Office
Farmington, CT
08.2006 - 03.2007
- Led and participated in Kaizen, Value Stream Mapping (VSM), Benchmarking, and 3P events with different UTC Divisions and suppliers.
- Developed standard work for the of UTC's ACE program (Achieving Competitive Excellence).
Leader of Supplier Quality and Development
Carrier
Monterrey, Mexico
05.2003 - 08.2006
- Managed supplier relationships while ensuring effective implementation of KPIs, audits, corrective actions, Kaizen events, and VSM initiatives.
Education
Master of Business Administration -
EGADE by the Monterrey Institute of Technology and Higher Education
Monterrey, Mexico03.2006
Bachelor of Science - Industrial and Systems Engineering
Monterrey Institute of Technology and Higher Education
Monterrey, Mexico12.2002
Skills
- Cost reduction
- Operational excellence
- Program oversight
- Due diligence
- Lean six sigma
- Business process reengineering
- Value stream mapping
- Kaizen events
- Team development
Professional Development
Six Sigma Black Belt certification, ASQ, 03/01/17
Six Sigma Green Belt training and certification, Keurig Green Mountain, 10/01/15
ACE Certification Program, UTC Corporate - 5S, Value Stream (Process) Management and Certification, Standard Work, Production Preparation Process (3P), Total Productive Maintenance (TPM), Set-up Reduction, Quality Clinic Process Charts (QCPC), Relentless Root Cause Analysis (RRCA), Market Feedback Analysis (MFA), Mistake-proofing, SIPOC (Supplier-Inputs-Process-Outputs-Customer), FMEA (Failure Mode and Effect Analysis).
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Operating Partner
H.I.G. Capital
01.2020 - Current
Senior Quality Manager
Keurig Dr. Pepper
06.2018 - 01.2020
Sustaining Quality Manager
Keurig Dr. Pepper
09.2015 - 05.2018
Quality Systems Manager
Keurig Dr. Pepper
06.2013 - 08.2015
Senior Quality Engineer
Keurig Dr. Pepper
05.2012 - 06.2013
Supplier Quality and Development Manager
UTC Power
04.2009 - 05.2012
Supplier Quality and Development Engineer
UTC Power
06.2008 - 04.2009
Supply Management Analyst
UTC Power
11.2007 - 06.2008
Manufacturing Engineer
Carrier
03.2007 - 11.2007
Operations Leadership Associate
United Technologies Corporation (UTC)
08.2006 - 06.2008
Quality Consultant
UTC ACE Office
08.2006 - 03.2007
Leader of Supplier Quality and Development
Carrier
05.2003 - 08.2006
Master of Business Administration -
EGADE by the Monterrey Institute of Technology and Higher Education
Bachelor of Science - Industrial and Systems Engineering
Monterrey Institute of Technology and Higher Education
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