Israel Orozco
Allen,TX
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Total Point ER
10.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
Lead Lab Technician
Priority ER
10.2025 - 11.2025
- Supervised laboratory workflows to ensure compliance with safety regulations and quality standards.
- Conducted routine maintenance of laboratory instruments, ensuring optimal performance and reliability.
- Managed inventory of lab supplies, optimizing procurement strategies to minimize costs while maintaining stock levels.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Worked consistently with an attending RN, physician, and radiology tech to provide assistance with some patient care.
- Gained proficiency in the use of many sample analyzer machines for blood, urine, and saliva.
Team Member
Jersey Mikes
08.2021 - 07.2025
- Collaborated with a team to provide a pleasant dining experience to many customers
- Acquired Food Handlers License
- Learned how to properly prep and store ingredients in compliance with health code requirements
- Learned how to properly use and clean many different cooking appliances in compliance with health code requirements
- Streamlined order preparation processes in order to reduce wait times, significantly improving customer experience when possible
- Fostered healthy relationships with team members in order to create a comfortable and safe work environment, improving our ability to work fast and efficiently.
Team Member
Pie Five Pizza Co.
08.2022 - 03.2024
- Delivered exceptional customer service by effeciently managing orders and walk in customers
- Maintained cleanliness and organization in work areas in compliance with health code
- Trained new team members on operational procedures, fostering a knowledgable team and contributing to a more cohesive work environment
- Maintained cleanliness and organization in dining areas in order to provide an exceptional and desirable dining experience for all customers
Education
Associate Of Science Degree - Science
Collin Community College
Frisco, TX05.2025
Skills
- Customer Service/ Teamwork : People Skills, Conflict resolution, Sales techniques, Communication skills, etc
- Computer Literacy/Skills : Register operation, Ten plus years of general use, Proficient in Excel, Word, Powerpoint, Teams, and all Google applications
- Food Handling/Preparation : Cleanliness, Attention to detail, Organization, Health code, etc
- Music Performance/Theory : Individuality, Extensive preparation, Time management, Work Integrity, etc
- Data entry
- Front desk operations
- Laboratory compliance
- Quality control
- Safety regulations
- Equipment maintenance
- Health code compliance
- Telephone etiquette
- Verbal and written communication
- Moderately skilled in the use of the EpowerDoc and TecDoc patient filing system
- Proficient in the upkeep and use of the Piccolo Xpress Chemistry Analyzer
- Proficient in the upkeep and use of the Sofia® 2 Fluorescent Immunoassay Analyzer
- Proficient in the upkeep and use of the XN-330™ Automated Hematology Analyzer
- Proficient in the upkeep and use of the Clinitek Status Urinalysis Analyzer
- Proficient in the use of the The BIOFIRE® SPOTFIRE® Respiratory/Sore Throat (R/ST) Panels
- Soon to complete a course in phlebotomy in late december
Timeline
Front Desk Receptionist
Total Point ER
10.2025 - Current
Lead Lab Technician
Priority ER
10.2025 - 11.2025
Team Member
Pie Five Pizza Co.
08.2022 - 03.2024
Team Member
Jersey Mikes
08.2021 - 07.2025
Associate Of Science Degree - Science
Collin Community College