Israel Rubio
Mt. Pleasant,TX
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and coaching / cross-training employees for future growth. Focused on sustaining operational accuracy and delivering results for optimal profitability.
Overview
20
20
years of professional experience
Work History
District Manager
Curo
Mt. Pleasant, TX, TX
04.2004 - 03.2024
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide strategies.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed data for each store in the district to identify areas of improvement or growth potentials.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Coached, developed and motivated team to achieve goals.
Education
High School Diploma -
Yantis ISD
Yantis05-1994
Some College (No Degree) -
East Texas State University
CommerceSkills
- Multi-Unit Management
- Training and Coaching
- Leadership & Team Development
- Compliance & Policy Monitoring
- Conflict Management
- Productivity Improvements
- Customer Service
- Goal Setting and Performance Metrics
- Recruiting and Hiring
Accomplishments
- Recipient of multiple leadership and performance awards
- Best of the Best trip recipient to Hawaii
Languages
Spanish
Native/ Bilingual
Timeline
District Manager
Curo
04.2004 - 03.2024
High School Diploma -
Yantis ISD
Some College (No Degree) -
East Texas State University
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