Issa Diakite
Carteret
Summary
Performance-Driven Vice President of Operations at Metropolis that Excels in fostering client relationships and driving business growth, demonstrating a unique blend of technical and interpersonal skills. An adept in operational management and leadership training, significantly enhanced financial performance by implementing strategic initiatives that resulted in over $2.5MM in New Business over that last 4 years and the deployment the last seven months of our tech at over 100 sites with over 450K members, 30K VCU leading all the group with $9.3MM GPV in January representing over 22% of the total GPV for the organization.
Overview
16
16
years of professional experience
Work History
Vice President of Operations
Metropolis
12.2019 - Current
- Manages the financial performance of 350 sites and an annual GPV of $278MM in one of the top market in the country.
- Oversaw the largest deployment of the Metropolis Tech that is creating a remarkable experience for our Real-Estate Partners and Customers in the NY market at over 100 properties with 30K VCU and 450K members.
- Cultivated and strengthened lasting client relationships in the New York Tri-State and Implemented business strategies that have produced over $2.5MM in new business between 2020-2024.
- Mastered the Skill of underwriting leases and building business cases for leases that allowed us turn around my market from a wild card to a solid top contributer to the company success improving the performance of our leased portfolio by over $10MM during the last 6 years.
- Identified opportunities to improve business process flows and productivity that increased our profit through performance optimization strategies and efficiency improvement. Implemented data driven labor scheduling and started the addition of the 3% consumer fees in the New York Market in 2023.
- Leadership development that led to the promotion of to their current roles four of my six Market Leaders.
Regional Manager- Operational Excellence
Metropolis
01.2009 - 12.2019
- Developed and implemented revenue strategies at our leased portfolio in the East Division from DC to Boston and the Texas Market that improved our profitability 7% at the assigned portfolio of sites
- Became an SME of the different revenue control equipments used and developed quality control SOP that were implemented throughout the company.
- Provided training that ensured standardized quality and performance monitoring including KPI, processes and tools.
- Part of the team that developed the SalesAudit Process where the revenue from our point of sales reports directly to our GL improving our efficiency, control and save the company hundred thousand in labor allocated to reporting the revenue daily.
Education
Bachelor of Arts - Finance And International Business
Temple University
Philadelphia, PA06-2007
Skills
- Technology and Systems
- Operational Management
- Financial Management
- Strategic planning and execution
- Purchasing and planning
- Leadership training
- Cost analysis and savings
- Regulatory Compliance
- Business development
- Client Relationship
Accomplishments
- Regional Manager of the Year - 2021
- SP+ Mentorship program contributor-2023
- Remarkable Metropolite October 2024
Affiliations
- BOMA New York
- Hotel Association of New York City
Timeline
Vice President of Operations
Metropolis
12.2019 - Current
Regional Manager- Operational Excellence
Metropolis
01.2009 - 12.2019
Bachelor of Arts - Finance And International Business
Temple University
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