Issac Yanez
Frisco,TX
Summary
Proven Business Manager with a track record of enhancing team productivity and customer satisfaction at Creed and Gucci. Expert in Financial Management and fostering strong customer relationships, demonstrated through strategic decision-making and effective leadership. Achieved significant improvements in operational workflows and project management, ensuring quality and efficiency.
Overview
4
4
years of professional experience
Work History
Business Manager
Creed
Frisco, TX
03.2023 - Current
- Set monthly goals and individual objectives every month.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Team Coordinator
Gucci
Plano, TX
03.2022 - 03.2023
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Continuously checked products for quality assurance according to strict guidelines.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed inventory of parts and components.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Worked with customer service to handle escalated customer issues.
Business Manager
Dillards Department Store
Frisco, TX
10.2020 - 03.2022
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
Education
Bachelor Of Business - Business Management
Collin County Community College
Plano, TXSkills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Customer Relationship Management
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Business Manager
Creed
03.2023 - Current
Team Coordinator
Gucci
03.2022 - 03.2023
Business Manager
Dillards Department Store
10.2020 - 03.2022
Bachelor Of Business - Business Management
Collin County Community College