Issis Banks-Bush
Lawrence,KS
Summary
Results-driven team leader with a successful track record at Cottonwood Inc, specializing in enhancing resident relations and ensuring compliance. Expertise in analytical problem-solving and effective communication has led to significant improvements in service delivery and client satisfaction. Proven ability to foster collaborative teamwork while driving customer support initiatives. Career goals include leveraging leadership skills to further elevate organizational success.
Overview
3
3
years of professional experience
Work History
Residential Supervisor
Cottonwood Inc
Lawrence, Kansas
06.2024 - Current
- Managed facility enabling disabled citizens to join working-class activities.
- Supported six women in daily living activities.
- Administered medications, managed work transportation schedules, and performed overnight stays from 4 pm to 8:30 am.
- I also manage their caregiving plans, and ensure they’re completed.
- Integrating disabled workers into working-class society in Lawrence, Kansas.
Remote Customer Development Manager
Affirm
, Remote
01.2024 - 07.2024
- The Customer Development Manager will support and/or sell against a portfolio of accounts that requires complex phone sales interactions and strong collaboration with the assigned account teams
- Provided training and guidance to customer service teams on best practices for responding to customer inquiries.
- Monitored competitor activities in order to stay ahead of competition.
- Implemented loyalty programs designed to improve customer retention rates.
- Resolved escalated issues from clients in a timely manner.
Caregiver
Phoenix Home Care and Hospice
Olathe, Kansas
11.2023 - 06.2024
- Supported elderly clients with meals, physical therapy, and bathing.
- Serve multiple clients daily, adapting to varying schedules and requirements.
- Provided housekeeping, bed baths, and companionship for hospice clients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Customer Service Associate
Walgreens
Kansas City, Kansas
06.2023 - 09.2023
- Handled customer image printouts, canvas, and posters at the photo counter.
- Handled customer inquiries via phone and provided assistance.
- Strengthened customer retention by offering discount options.
- Greeted customers and identified their needs.
Customer Service Associate
The Martin Agency
Kansas City, Kansas
02.2022 - 01.2023
- Guided brands with insights on cultural impact and creative direction.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Followed-up with customers after purchase to ensure satisfaction.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
High School Diploma -
Olathe East High School
Olathe, KS05-2022
Bachelor of Science - Political Science and Journalism
University of Kansas
LawrenceSkills
- Team Management
- Customer Support Expertise
- Effective Communication
- Document Typing
- Analytical Problem Solving
- Team Supervision
- Team Leadership
- Effective Task Execution
- Proficient in Conflict Management
- Interpersonal Communication
- Collaborative Teamwork
- Prioritization and Multi-Tasking
- Activities management
- Direct care staff oversight
- Resident relations
- Compliance monitoring
- Accurate record keeping
Hobbies and Interests
- Sims Gaming
- Cooking
- Movie Trivia
Timeline
Residential Supervisor
Cottonwood Inc
06.2024 - Current
Remote Customer Development Manager
Affirm
01.2024 - 07.2024
Caregiver
Phoenix Home Care and Hospice
11.2023 - 06.2024
Customer Service Associate
Walgreens
06.2023 - 09.2023
Customer Service Associate
The Martin Agency
02.2022 - 01.2023
High School Diploma -
Olathe East High School
Bachelor of Science - Political Science and Journalism
University of Kansas
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