Isys Luc
San Diego,CA
Summary
Skilled at enhancing customer experiences, I excelled in a fast-paced environment at In-N-Out Burger, mastering both cash handling and team collaboration. Utilizing strong problem-solving abilities, I significantly boosted customer satisfaction by going above and beyond for customers, demonstrating a commitment to excellence, and a proactive work ethic.
Overview
2
2
years of professional experience
Work History
Associate
In-N-Out Burger
San Diego, CA
01.2023 - Current
- Built relationships with customers by providing friendly customer service.
- Greeted customers and took their orders in a friendly and efficient manner.
- Provided customer service support for inquiries, complaints, and returns.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Communicated effectively with co-workers to ensure smooth workflow.
- Operated cash register and received payment from customers in cash or credit form.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Recorded customer orders and communicated clearly to confirm each order.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Followed all health department guidelines for safe food handling practices.
Education
High School Diploma -
Mar Vista High School
Imperial Beach, CA06-2023
Associates in Biology/ Animal Science -
Southwestern College
Chula Vista, CASkills
- Customer service
- Food preparation
- Cash handling
- Equipment operation
- Order fulfillment
- Team collaboration
- Work ethic
- Multitasking
Languages
Spanish
Elementary
Timeline
Associate
In-N-Out Burger
01.2023 - Current
High School Diploma -
Mar Vista High School
Associates in Biology/ Animal Science -
Southwestern College
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