Italia Salas
South Gate,CA
Summary
Highly motivated with 5+ years of customer service and Lead experience. Known for multi-tasking, time management, and adaptable mentality. Pursing challenging new positing, ready to learn and help personnel and management achieve shared goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The Home Depot Inc
Downey, CA
02.2014 - 04.2021
- Supported customer service goals and enhanced relations through friendly and positive communication.
- Assisted staff with resolving customer issues.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Supervised customer orders and delivered regular status updates.
- Provided assistance to customers by helping them place orders on company's websites.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Put merchandise in assigned area, added tags and secured larger orders.
- Received and staged incoming merchandise and special orders
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Utilized correct and safe operating procedures when using equipment such as pallet jacks to load, unload and move materials.
- Trained employees on additional job positions.
Overnight Kitchen Associate
Amazon Fresh
Cerritos, CA
09.2021 - 06.2022
- Received work orders to check correctness of deliveries.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Packaged bakery items and purchases in boxes and bags for customer.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- In charge of kitchen shelves, racks, reset, and expiry
Merchandising Assistant
Amazon Fresh
Cerritos, CA
06.2022 - Current
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Cleaned and organized display cases, shelves and aisles.
- Offered training and support to keep team members motivated and working toward objectives.
Education
High School Diploma -
South Gate Senior High School
South Gate, CA06.2013
Skills
- Customer Service
- Cash Handling
- Order and Refund Processing
- Upbeat and Positive Personality
- Translation and Interpretation Services
- Problem Resolution
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Employee Management
- Cultural Awareness and Sensitivity
- Transferable skills
- Adaptability
- Active Listening
- Willingness to Learn
Certification
California Food Handler Course - Sep 26, 2021
Languages
English
Spanish
Timeline
Merchandising Assistant
Amazon Fresh
06.2022 - Current
Overnight Kitchen Associate
Amazon Fresh
09.2021 - 06.2022
Customer Service Associate
The Home Depot Inc
02.2014 - 04.2021
High School Diploma -
South Gate Senior High School
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