ITATY ESQUIVEL
Houston,TX
Summary
Driven professional with a proven track record at Beck & Masten Buick Gmc North, adept in customer service and computer skills. Excelled in fostering customer loyalty and exceeding sales targets. Bilingual with great communication skills, consistently achieving high customer satisfaction. Uses independent decision-making skills and sound judgment to positively impact company profit. Loyal with a company through challenging times, and contributing to its growth and success.
Overview
9
9
years of professional experience
Work History
Service Advisor
Beck & Masten Buick Gmc North
03.2018 - Current
- Educate customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintaine high customer satisfaction standards to meet or exceed targets.
- Manage multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently meeting or exceeding monthly sales targets by upselling relevant products/services when appropriate.
- Coordinating effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increase repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Front Desk Agent
LA Fitness
08.2015 - 01.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Supported sales efforts through upselling memberships, amenities, or special packages when appropriate.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05.2015
Skills
- Bilingual ( English/Spanish)
- Customer Service
- Computer Skills
- Multitasking and Organization
- Time Management
- Friendly, Positive Attitude
- Problem-Solving
- Dependable and Responsible
Timeline
Service Advisor
Beck & Masten Buick Gmc North
03.2018 - Current
Front Desk Agent
LA Fitness
08.2015 - 01.2018
High School Diploma -
Cypress Falls High School
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