Juan Sebastian Brand Tarquino
Chicago,IL
Summary
Highly-motivated and Trustworthy, with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rockitcoin LLC
Chicago, Illinois
10.2023 - 01.2026
- Monitored transactions for suspicious activity by analyzing behavioral indicators and known patterns associated with scams and fraud.
- Reviewed customer accounts and transactions for irregularities, and flagged potential risks promptly.
- Assisted customers with inquiries on transactions, fees, blockchains, state regulations, and the use of the company's mobile app and in-person kiosk.
- Proactively engaged with customers through targeted questioning to help prevent potential scams and fraud.
Customer Experience Banker
Huntington National Bank
Schiller Park, IL
11.2022 - 10.2023
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted customers about potential service upgrades, new account services and account changes.
Mortgage Loan Processor
One Republic Mortgage
Arlington Heights, Illinois
05.2021 - 10.2022
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Managed conditions sent from underwriting departments.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Mortgage Loan Officer
One Republic Mortgage
Arlington Heights, Illinois
05.2021 - 10.2022
- Developed and maintained relationships with local real estate agents.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Gathered client debt, credit and income information to determine loan eligibility.
- Helped clients fill out loan applications and find ideal loan options.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
Mortgage Loan Officer
Chicago Financial Services
Chicago, IL
05.2020 - 05.2021
- Developed and maintained relationships with local real estate agents.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Gathered client debt, credit and income information to determine loan eligibility.
- Helped clients fill out loan applications and find ideal loan options.
- Complied applications and paperwork and double-checked for accuracy.
Office Manager
Brand & Associates Allstate Agency
Waukegan, IL
12.2018 - 03.2021
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Researched insurance plans to find good options for clients' needs.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Mortgage Loan Officer
PRMG
Woodbridge, NJ
09.2017 - 02.2020
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Gathered client debt, credit and income information to determine loan eligibility.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Education
BBA - Banking & International Finance
Universidad Autonoma De Occidente
Colombia06.2017
High School Diploma -
Colegio Bilingue Bennett
Cali, Colombia06.2010
Skills
- Business Development
- Technologically Savvy
- Bilingual ( English/Spanish)
- Customer inquiry handling
- Customer relationship management
- Product knowledge development
- Problem solving
- Effective communication
- Attention to detail
- Multi-task management
- Technical support
- Computer proficiency
References
References available upon request.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Licenses & Certifications
- Insurance License in Casualty, Fire, Health, and Life.
Timeline
Customer Service Representative
Rockitcoin LLC
10.2023 - 01.2026
Customer Experience Banker
Huntington National Bank
11.2022 - 10.2023
Mortgage Loan Processor
One Republic Mortgage
05.2021 - 10.2022
Mortgage Loan Officer
One Republic Mortgage
05.2021 - 10.2022
Mortgage Loan Officer
Chicago Financial Services
05.2020 - 05.2021
Office Manager
Brand & Associates Allstate Agency
12.2018 - 03.2021
Mortgage Loan Officer
PRMG
09.2017 - 02.2020
BBA - Banking & International Finance
Universidad Autonoma De Occidente
High School Diploma -
Colegio Bilingue Bennett