Itily Qualls
Georgetown,TX
Summary
Friendly retail professional with successful background in sales and marketing. Proficient in use of POS software. Motivated professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Home Depot
04.2022 - Current
- Use POS system to process sales, returns, online orders and gift card activations
- Offer each customer top-notch, personal service to boost sales and customer satisfaction
- Greet and receive customers in a welcoming manner and help with product questions, selections and purchases
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
- Assist customers with completing purchases, locating items and joining reward programs
- Maintain orderly appearance throughout sales floor
- Superior product knowledge
- Performs other duties as assigned
Intern
Mary's Little Shop Of Flowers
05.2020 - 08.2020
- Interacted with customers by phone, email or in-person to provide information.
- Completed various clerical duties such as maintaining memos, organizing documents and faxing.
- Planned, prepared and participated in weekly meetings and events.
- Shadowed senior team members to learn all related jobs.
- Performed administrative duties and staff support tasks.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Represented company at industry trade shows and had direct interaction with consumers.
Education
BBA - Business Administration
Texas State University
San Marcos, TX05.2026
High School Diploma -
John B Connally High School
Austin, TX05.2022
Skills
- Attention to Detail
- Strong Work Ethic
- Critical Thinking
- Product Sales
- Social Media Marketing
- Customer Service
- Building Customer Relationships and Loyalty
- Order Processing
- Adaptable and Flexible
- Exceeding Customer Expectations
Timeline
Retail Sales Associate
Home Depot
04.2022 - Current
Intern
Mary's Little Shop Of Flowers
05.2020 - 08.2020
BBA - Business Administration
Texas State University
High School Diploma -
John B Connally High School
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