Itsia Ofelia Brambila Garcia De Alba
Downey,CA
Summary
Dedicated and customer-focused server with several years of experience in fast-paced restaurant environments. Skilled in providing exceptional guest service, managing multiple tables efficiently, and ensuring a positive dining experience while maintaining high standards of hospitality.
Overview
10
10
years of professional experience
Work History
Server
Locked and Key Social District
Downey, California
01.2025 - Current
- Provided attentive and personalized customer service to ensure a positive dining experience.
- Took accurate food and beverage orders and entered them into the POS system.
- Maintained strong knowledge of menu items, ingredients, and daily specials to assist guests with recommendations.
- Delivered food and beverages promptly while ensuring order accuracy and presentation standards.
- Monitored tables to anticipate guest needs, including refilling drinks and addressing concerns quickly.
- Processed cash, credit card, and digital payments while maintaining accurate transactions.
- Collaborated with kitchen staff and bartenders to ensure efficient service and timely order delivery.
Server
Tempo Cantina
Downey, CA
09.2021 - 03.2026
- Took accurate food and beverage orders from customers.
- Maintained cleanliness of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely service.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
Server
El Pescador
Downey, California
05.2021 - 09.2021
- Food & Drink Runner
- Delivered food promptly to tables while maintaining high service standards.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Assisted servers by refilling drinks and clearing empty plates efficiently.
- Managed dining area cleanliness, ensuring a pleasant atmosphere for guests.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
Secretary
HB Hydro AX LLC
Montgomery, Texas
01.2018 - 05.2021
- Managed daily office operations to ensure efficient workflow and organization.
- Coordinated meetings, appointments, and travel arrangements for executives.
- Maintained accurate filing systems and updated records regularly.
- Assisted in preparing reports and documents for internal and external communication.
- Handled incoming calls and inquiries, directing them to appropriate personnel.
- Implemented office procedures to streamline administrative functions effectively.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Greeted visitors and directed to appropriate location or person.
Server
Patron Azteca Mexican Restaurant
Magnolia, Texas
05.2016 - 09.2017
- Hostess, Busser
- Provided attentive customer service in a fast-paced social district environment.
- Managed food and drink orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Greeted guests warmly upon arrival and guided them to their tables.
- Communicated wait times clearly to guests for smooth expectations.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to expedite food delivery and maintain service flow.
- Participated in training new bussers to uphold cleanliness and service standards consistently.
Skills
- Customer service
- Menu knowledge
- Time management
- Team collaboration
- Problem solving
- Effective customer upselling
- Positive and professional
- Food delivery
Languages
- Spanish (Native)
- English (Professional Working Proficiency)
Timeline
Server
Locked and Key Social District
01.2025 - Current
Server
Tempo Cantina
09.2021 - 03.2026
Server
El Pescador
05.2021 - 09.2021
Secretary
HB Hydro AX LLC
01.2018 - 05.2021
Server
Patron Azteca Mexican Restaurant
05.2016 - 09.2017