Summary
Overview
Work History
Education
Skills
Affiliations
Education and Training
Certification
Languages
Timeline
Generic

Itty Karickal Regi

Summary

Hostess with expertise in guest management, including greeting, seating, and guiding patrons in high-traffic restaurant environments. Proficient in managing dining reservations and effectively resolving guest inquiries and complaints. Committed to delivering exceptional service quality and maintaining a welcoming atmosphere. Experienced in customer service and sales, with a focus on building loyalty and enhancing customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Driver

Jets Pizza
10.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Activity Assistant

Greek American Rehabilitation & Care Centre
07.2023 - 09.2024
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.

Greeter

AMC Theatres
10.2021 - 12.2023
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
  • Supported sales and service desk with returns processing and merchandise restocking.
  • Answered front desk phones.

Returns Associate

Marshalls
06.2021 - 06.2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.

Food Runner

Portillos
08.2020 - 04.2021
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Relayed orders and special requests to cooks.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Offered insight into menu items to answer customer questions.
  • Orchestrated smooth and seamless workflow between kitchen and tables in a fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.

Education

Bachelor of Science - Nursing

Judson
Elgin, IL
12-2026

Associate of Arts - Nursing

Oakton Community College
Des Plaines, IL
05-2024

High School Diploma -

Maine East High School
05.2022

Skills

  • Problem Solving
  • Ticket Collection
  • Cash flow management
  • Special Needs Assistance
  • Emergency Response
  • Patron Directions
  • Order Management
  • Cleaning and Sanitizing
  • Valid Driver's License
  • Customer Service
  • Teamwork and Collaboration
  • Menu Memorization
  • Relationship Building
  • Conflict Resolution
  • Work Coordination
  • Cash Handling
  • Honest and Dependable
  • Cash Register Operations
  • Call Response and Transfer
  • Employee Training
  • Inventory Stocking
  • Work Task Prioritization
  • Verbal Communication
  • Safety Regulations
  • Lighting Expert
  • Excellent Workflow Management
  • Photo Shoots
  • Image Editing
  • Social Media
  • Sales and Marketing
  • Camera Setup

Affiliations

  • Volunteer, Feed my starving children
  • CMA Exhibition Soccer Game 1st prize

Education and Training

other

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Languages

Malayalam
Native or Bilingual

Timeline

Delivery Driver

Jets Pizza
10.2024 - Current

Activity Assistant

Greek American Rehabilitation & Care Centre
07.2023 - 09.2024

Greeter

AMC Theatres
10.2021 - 12.2023

Returns Associate

Marshalls
06.2021 - 06.2022

Food Runner

Portillos
08.2020 - 04.2021

Bachelor of Science - Nursing

Judson

Associate of Arts - Nursing

Oakton Community College

High School Diploma -

Maine East High School

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Itty Karickal Regi