Itza Sanchez Ochoa
Canyon Country,CA
Summary
Outgoing front desk receptionist with several years of hands-on experience. Delivering exceptional customer service with the ability to multitask effectively in fast-paced environments. Organized and flexible, seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Tax Preparer
Julio Lemos services
Newhall, CA
11.2023 - Current
- Prepare and reviewed tax returns for individuals, ensuring compliance with relevant tax laws and regulations
- Compile data from clients to accurately complete tax forms.
- Review prior year's returns for accuracy and completeness before submitting them.
- Maintain accurate records of all clients and organized paperwork for efficient review by senior staff members.
Server
Chichis pizza
Canyon Country, CA
11.2014 - Current
- Provide excellent customer service to ensure guest feel welcomed
- Maintain knowledge of menu, accurately take guest's orders, making suggestions and deliver in a timely manner.
- Handle money transactions accurately, maintain records of all transactions
- Check with guest to determine satisfaction with meals, promptly taking action to correct any problems.
Front Desk Receptionist
The King Company
Burbank, CA
04.2019 - 10.2023
- Greeted clients warmly and made them feel welcome.
- Answered incoming calls, assisted with scheduling appointments, managed incoming, outgoing mail and faxes, file documents, make photocopies and scanning materials.
- Performed data entry to maintain accurate records of client information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Server
Michelada Mexican Grill
Northridge, CA
07.2017 - 04.2022
- Greeted guests walking in, show them to their seats and provided menus.
- Maintained knowledge of current menu, and prepared drinks according to standard recipes.
- Took orders from guest accurately and deliver in a timely manner responding efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made and handled money transactions accurately
B2B Sales Representative
Dynamic Legal Recovery
Santa Clarita, CA
10.2015 - 04.2017
- Developed and maintained relationships with clients through regular communications and follow-up phone calls.
- Negotiated contracts with clients to ensure maximum profitability.
- Identified potential customers and developed strategies to target them effectively via cold calling.
- Maintained accurate records of all sales leads, opportunities and client interactions
Education
High School Diploma -
Valencia High School
Valencia, CA05-2011
Skills
- File Management
- Guest Relations
- Cash Handling
- Customer Service
- Detail Oriented
- Bilingual in English & Spanish
- Appointment Scheduling
- Time management abilities
- Excellent Communication
- Interpersonal Skills
- Email and telephone decorum
- MS Office (word, excel)
References
References available upon request.
Timeline
Tax Preparer
Julio Lemos services
11.2023 - Current
Front Desk Receptionist
The King Company
04.2019 - 10.2023
Server
Michelada Mexican Grill
07.2017 - 04.2022
B2B Sales Representative
Dynamic Legal Recovery
10.2015 - 04.2017
Server
Chichis pizza
11.2014 - Current
High School Diploma -
Valencia High School