Elcy Molina
L&M Multiservice
Houston,TX
7
years of professional experience
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Work History
Tax Preparer
2 Years 3 Months- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Analyzed financial documents to accurately reflect client information on tax returns.
Administrative Assistant
1 Year- Managed scheduling and calendar coordination for multiple executives, improving time efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
6 Months- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled money (down payments), received/shipped packages out, & entered data in system.
Cashier
3 Years 5 Months- Completed open and closing procedures according to set standards, managed front of house when upper management was unavailable, Answered phones: recorded, and transferred calls, welcomed guests to establishment and ensured adequate accommodations.
Beauty advisor
7 Months- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Processed payments, entering sales in register for prompt customer service.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Education
General studies
General studies
Skills
Customer service
Team leader
Hospitality
Multi-Phone System
Retail sales
Office Management
Data Entry
File Management
Telephone Skills
Multi-Line Telephone Operation
Mail Handling
Organization Skills
Documentation and Reporting
Verbal and Written Communication
Greeting and Seating Clients
Data Inputting
Telephone Etiquette
Languages
Spanish - Fluent
English - Fluent
Timeline
Administrative Assistant
Texas Industrial Medical
06.2025 - 06.2026Read More
Tax Preparer
L&M Multiservice
04.2024 - CurrentRead More
Receptionist
Baytown Hyundai
10.2023 - 04.2024Read More
Beauty advisor
Ulta Beauty
05.2021 - 12.2021Read More
Cashier
Wingstop
01.2020 - 06.2023Read More
C.E. King Early College High School
General studies
Read More
San Jacinto College
General studies
Read More