Itzayana Vasquez

• Maintained confidential financial and personal records in compliance with policies.

• Resolved customer concerns professionally to build trust and satisfaction
• Supported daily operations, reporting, and data analysis
• Actively listened to customers, handled concerns quickly and escalated major issues.
• Developed customer service manual to standardize procedures across all departments.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Assisted customer by locating items, processing payments, assisting in payment assistance transactions.
• Creating payroll documents and making sure time cards were approved on time.
• Streamlined administrative tasks such as scheduling appointments, billing adjustment's and updating client records for increased efficiency within the daycare setting.

• Developed and implemented curriculum enhancements to foster student engagement and learning outcomes.
• Collaborated with staff to ensure adherence to health and safety regulations within the facility.
• Trained and mentored teachers on best practices for classroom management and instructional techniques.
• Assisted customers with payments, account updates, and service requests
  Ensured accurate data entry and documentation
  Supported compliance and operational efficiency
  

• Led professional development workshops focused on early childhood education strategies and methodologies.
• Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.