Itzel Del Villar
LAGUNA HILLS,CA
Summary
Proactive professional with experience in patient care coordination. Demonstrates strong attention to detail and time management skills, ensuring seamless operations and patient advocacy in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
SCOTS
Laguna Hills, CA
2025.06 - Current
- Scheduled patient appointments and coordinated follow-up visits efficiently.
- Managed electronic health records with attention to detail and accuracy.
- Supported administrative tasks such as filing, data entry, and communications.
- Greeted visitors and directed them to appropriate departments promptly.
- Processed incoming and outgoing mail, ensuring timely delivery and receipt.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Front Desk Receptionist
Artisan Foot And Ankle
Mission Viejo, California
2024.01 - 2025.06
- Coordinated patient appointments and managed scheduling for optimal clinic efficiency.
- Assisted patients with insurance verification and financial inquiries for seamless service.
- Maintained accurate patient records using electronic health record systems consistently.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided administrative support for patient care staff.
- Managed multi-line phone system, routing calls efficiently to staff.
Customer Service Representative
Swole AF
Garden Grove, California
2021.04 - 2023.12
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product inquiries and order issues.
- Provided support for online orders and account management.
- Collaborated with team members to enhance service delivery strategies.
- Maintained accurate records of customer interactions and transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Electronic health records management
- Patient scheduling and insurance verification
- Attention to detail
- Time management and professionalism
- administrative support
- Patient scheduling
- Appointment coordination
- Typing and filing
Timeline
Front Desk Receptionist
SCOTS
2025.06 - Current
Front Desk Receptionist
Artisan Foot And Ankle
2024.01 - 2025.06
Customer Service Representative
Swole AF
2021.04 - 2023.12