Itzel Esparza
Summary
Experienced retail professional with supervisor experience. Skilled in leadership, customer service, and operational management. Recently completed a Business Admin Assistant certificate and looking to leverage strong organizational, communication, and multitasking skills in an Administrative Assistant role.
Overview
3
3
years of professional experience
Work History
Key Holder
Rhapsodielle
05.2024 - Current
- Oversaw store operations, including opening and closing procedures, ensuring security, and smooth daily functioning.
- Managed cash handling and financial transactions, including reconciling registers and preparing daily financial reports.
- Supervised and trained new staff, providing guidance to ensure adherence to store policies and customer service standards.
- Maintained inventory levels and organized stock, ensuring efficient product management and minimizing disruptions.
- Collaborated with team members to meet sales targets and uphold store presentation, contributing to a successful retail environment.
Retail Associate
Obag
10.2021 - 01.2024
- Provided outstanding customer service by assisting with product selection, addressing inquiries, and ensuring a high level of satisfaction.
- Organized and maintained product displays and inventory, ensuring an attractive and efficient shopping environment.
- Proceeded transactions accurately and efficiently, handling cash, credit, and mobile payments, and maintaining accurate financial records.
- Resolved customer issues promptly, demonstrating strong problem-solving skills and attention to detail.
Education
Certificate - Business Administrative Assistant
Northwest Career College
Las Vegas, NV10-2024
Skills
- Leadership
- Customer service
- Inventory Management
- Cash handling
- Time Management
- Team Collaboration
- Problem-Solving
- Microsoft Office and Google Workspace
- organization
- Basic Administrative Skills
- Efficient and Detail- Oriented
- Calm and Professional Under Pressure
Timeline
Key Holder
Rhapsodielle
05.2024 - Current
Retail Associate
Obag
10.2021 - 01.2024
Certificate - Business Administrative Assistant
Northwest Career College
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