Itzel Miramontes
Spring Valley,CA
Summary
Dynamic professional with a strong background in customer service and security, honed at Walmart and Elite Security Services. Proven ability to enhance customer experiences through effective communication and conflict resolution. Skilled in staff training and operational efficiency, consistently demonstrating reliability and a strong work ethic.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
11.2024 - Current
- Trained new security personnel on operational procedures and safety practices.
- Implemented improvements in patrol routes to enhance overall site security efficiency.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Processed transactions efficiently using point-of-sale systems.
- Provided excellent customer service to enhance shopping experience.
- Assisted in maintaining accurate cash drawer balances during shifts.
- Resolved customer inquiries and issues promptly and effectively.
- Supported inventory management through restocking and organization of merchandise.
- Participated in training new cashiers on operational procedures and best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Excellent communication skills, both verbal and written.
Security
Elite Security Services
03.2023 - 10.2024
- Coordinated with other security professionals, integrating CCTV systems seamlessly into broader security plans as needed.
- Utilized surveillance equipment to monitor security of personnel and property.
- Properly secured loads with security straps, covers and security seals.
- Monitored security and maintained operational protocols.
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety and security of facilities.
- Assisted in emergency response situations by following established protocols.
- Collaborated with law enforcement during incidents to provide accurate information.
- Prepared detailed reports on daily activities and incidents for management review.
- Enforced facility rules and regulations to maintain order among visitors and staff.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
Education
Medical Assistant
Glendale Career College
San Diego, CAHigh School Diploma -
Mount Miguel High School
Spring Valley06.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Conflict resolution
- Product knowledge
- Issue resolution
- Staff training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Walmart
11.2024 - Current
Security
Elite Security Services
03.2023 - 10.2024
Medical Assistant
Glendale Career College
High School Diploma -
Mount Miguel High School