Itzel Morano
Rialto,CA
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Works very well under high stress situations. Has great communication skills with management and team members.
Overview
7
7
years of professional experience
Work History
Server at Pit Stop
Morongo Casino Resort
Cabazon, California
09.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and confirmed complete orders.
- Set up tables in between patrons to reduce wait times.
- Garnished dishes and beverages to serve visually appealing menu items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Followed health safety guidelines when preparing and serving food products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Took orders from customers accurately and in a timely manner.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Addressed complaints to kitchen staff and served replacement items.
Server
Yaamava
Highland, California
06.2023 - 03.2024
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked food before serving it to customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated equipment and machinery according to safety guidelines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Filled condiments and napkin containers during slack periods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Implemented feedback from customers to improve service quality and menu offerings.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared drinks according to standard recipes.
- Presented menus and answered questions regarding items.
- Maintained records of transactions made during shift as required by law or company policy.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Delivered food orders promptly and courteously.
Licensed Real Estate Agent
Bona Real Estate
Rialto, California
11.2018 - 11.2023
- Researched comparable sales data within an area using multiple sources such as MLS listings and public records.
- Presented properties to potential buyers and addressed questions.
- Identified potential buyers through cold calling.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Utilized various marketing techniques such as social media outreach, email campaigns, and direct mailers to generate leads.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Organized open houses and showings of properties for potential buyers.
- Showed residential properties and explained features, value and benefits of available homes.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Prepared newly purchased homes for clients prior to arrival.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Negotiated sales contracts and facilitated the closing process.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Managed real estate transactions from initiation to closing.
- Attended conferences and seminars regarding industry best practices and emerging trends in real estate.
- Developed and maintained relationships with existing clients to ensure repeat business.
Server
VIPS Restaurant
Lake Elsinore, California
05.2021 - 05.2023
- Followed health safety guidelines when preparing and serving food products.
- Responded to ad hoc cleaning duties at end of shift.
- Took orders from customers accurately and in a timely manner.
- Prepared checks, itemizing total meal costs and taxes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained records of transactions made during shift as required by law or company policy.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in training new servers.
- Served food and beverages to patrons and confirmed complete orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Filled condiments and napkin containers during slack periods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated equipment and machinery according to safety guidelines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Informed customers of daily specials and signature menu items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stocked service areas with supplies during slow periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Ganesha High School
05-2003
Some College (No Degree) - Nursing
Mt. San Antonio College
Skills
- Team member support
- Daily specials memorization
- Effective customer upselling
- Hostess support
- Food inspection
- Strong work ethic
- Cleanliness standards
- Memory retention
- Multitasking and organization
- Calm demeanor
- Team collaboration
Timeline
Server at Pit Stop
Morongo Casino Resort
09.2024 - Current
Server
Yaamava
06.2023 - 03.2024
Server
VIPS Restaurant
05.2021 - 05.2023
Licensed Real Estate Agent
Bona Real Estate
11.2018 - 11.2023
High School Diploma -
Ganesha High School
Some College (No Degree) - Nursing
Mt. San Antonio College