Itzel Perez
Houston,TX
Summary
Dynamic professional with extensive experience in customer service at. Proven ability to resolve complex client issues and enhance customer satisfaction through effective communication and active listening. Bilingual in Spanish and English, skilled in multitasking and organization, ensuring seamless operations and fostering team collaboration.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Fitness Connection
Houston, TX
11.2024 - Current
- Greeted visitors to provide information and direct to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Assistant Manager
CiCis Pizza
Baytown, TX
06.2023 - 07.2024
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Communicated regularly with customers to gain insights into their needs.
Cashier
Churches Chicken
Channelview, TX
09.2019 - 07.2022
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
Education
Bachelor of Science - Biochemistry
University of Houston
Houston, TX05-2027
High School Diploma -
Yes Prep Fifth Ward
Houston 06-2023
Skills
- Customer service
- Communication skills
- Team collaboration
- Multitasking and organization
- Listening skills
- Verbal and written communication
- Fluent in Spanish and English
Timeline
Front Desk Receptionist
Fitness Connection
11.2024 - Current
Assistant Manager
CiCis Pizza
06.2023 - 07.2024
Cashier
Churches Chicken
09.2019 - 07.2022
Bachelor of Science - Biochemistry
University of Houston
High School Diploma -
Yes Prep Fifth Ward
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