Itzel Rojas
Carrollton,TX
Summary
Hardworking, career-focused job seeker, eager to apply skills in a new position to help launch career while achieving new goals.
Overview
4
4
years of professional experience
Work History
Concierge
Novuskin Med Spa
Frisco, TX
01.2023 - Current
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
- Greeted visitors and provided them with assistance.
- Recognized by management for providing exceptional customer service.
- Resolved guest complaints.
- Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
- Communicated with clients to address and resolve billing or payment disputes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered light snacks and beverage to clients upon arrival for appointments.
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Maintained updated knowledge through continuing education and advanced training.
Nutrition Service Worker
Baylor Scott & White Medical Center
McKinney, TX
06.2021 - 11.2023
- Stocked hospital nutrition rooms with snacks and food in accordance to company policies and standards.
- Assisted in the preparation and delivery of meals to patients, following strict food safety protocols.
- Trained new employees on safety protocols related to food handling and meal preparation.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Assisted in the salad bar serving hospital staff and visitors promptly and efficiently.
- Starbucks: Created complex, hand-crafted beverages based upon customer preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Covered various positions when short staffed and multitasked in an efficient manner.
- Maintained calm demeanor during high-volume periods and special events.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Medical Esthetician
Laser Bar Medspa
Dallas, TX
01.2020 - 06.2021
- Performed skin analysis to determine client needs and recommended appropriate treatments.
- Prepared medical grade chemical peels, microdermabrasion, dermaplaning, laser treatments, and other aesthetic procedures.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Set up patient rooms and sterilized equipment.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Organized inventory shelves according to expiration dates.
- Assisted staff with moving equipment and other spa supplies at the time of moving to a new location.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Flexibly worked evenings and weekends to maintain proper spa coverage
- Managed company cell phone
- Managed client feedback reports
- Attended educational seminars and courses provided by the company.
- Trained new staff members on spa procedures.
- Promoted business on social media regularly
- Coordinated pick-up and delivery of express mail services.
- Performed administrative duties such as filing paperwork and updating client databases.
Education
Licensed Laser Technician - Medical Esthetics
National Laser Institute of Dallas
Dallas10-2016
Licensed Esthetician - Esthetics
Paul Mitchell The School Dallas
Carrollton, TX01-2016
High School Diploma -
Lakeview Centennial High School
Garland, TX06-2015
Skills
- Time Management
- Dependable and Responsible
- Customer Service
- Self-Directed
- Verbal and Written Communication
- Clean and Polished Presentation
- Positive and Professional
- Attention to Detail
- Critical Thinking
Languages
Spanish
Native/ Bilingual
Timeline
Concierge
Novuskin Med Spa
01.2023 - Current
Nutrition Service Worker
Baylor Scott & White Medical Center
06.2021 - 11.2023
Medical Esthetician
Laser Bar Medspa
01.2020 - 06.2021
Licensed Laser Technician - Medical Esthetics
National Laser Institute of Dallas
Licensed Esthetician - Esthetics
Paul Mitchell The School Dallas
High School Diploma -
Lakeview Centennial High School
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