Itzel Valentin
Litchfield Park,AZ
Summary
I take pride and dedication in everything i do i value my work . Always Maintain professional appearance and demeanor and expertly complete assigned tasks with focus on quality. Very dependable always on time exceptional leadership skills . Hard working quick-learning team player with effective communication and organization skill.
Overview
1
1
year of professional experience
Work History
Secretary
Gomez Auto Mobile Service
08.2023 - Current
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Server
Dillons At The Zoo
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Head Hostess
Dillons At The Zoo
11.2022 - Current
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Canyon View High School
Waddell, AZ05.2024
Skills
- Appointment Scheduling
- Sales Support
- Meeting Coordination
- Schedule Management
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Secretary
Gomez Auto Mobile Service
08.2023 - Current
Server
Dillons At The Zoo
02.2023 - Current
Head Hostess
Dillons At The Zoo
11.2022 - Current
High School Diploma -
Canyon View High School
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