Itzel Valentin
Litchfield Park,AZ
Summary
I take pride and dedication in everything i do i value my work . Always Maintain professional appearance and demeanor and expertly complete assigned tasks with focus on quality. Very dependable always on time exceptional leadership skills . Hard working quick-learning team player with effective communication and organization skill.
Overview
1
1
year of professional experience
Work History
Secretary
Gomez Auto Mobile Service
Buckeye, AZ
08.2023 - Current
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Server
Dillons At The Zoo
Litchfield Park, AZ
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Head Hostess
Dillons At The Zoo
Litchfield Park, AZ
11.2022 - Current
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Canyon View High School
Waddell, AZ05.2024
Skills
- Appointment Scheduling
- Sales Support
- Meeting Coordination
- Schedule Management
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Secretary
Gomez Auto Mobile Service
08.2023 - Current
Server
Dillons At The Zoo
02.2023 - Current
Head Hostess
Dillons At The Zoo
11.2022 - Current
High School Diploma -
Canyon View High School