Iva Cekici
New York,NY
Summary
Highly-motivated dental office manager with in-depth knowledge and progressive experience in pediatric dentistry and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
4
4
years of professional experience
Work History
Dental Office Manager
Gramercy Orthodontics/Gramercy Kids Smiles
11.2022 - Current
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Supervised and led team of dental hygienists and support staff of 5.
Dental Assistant
Gramercy Orthodontics/Gramercy Kids Smiles
06.2021 - 11.2022
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Verified patient insurance eligibility and benefits.
Dental Assistant
Smilepoint Dental Clinic
01.2020 - 02.2021
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Bachelor of Arts - Dental Hygiene
New York City College of Technology of The City University of New York
Brooklyn, NY05.2025
High School Diploma -
14 Engjejt High School
Pogradec, Albania06.2018
Skills
- Patient Scheduling
- Regulatory Requirements
- Budget Management
- Workflow Coordination
- Insurance Billing
- Office meetings
- Inventory Management
- Patient Care
- Office Administration
- Employee Training
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Office Manager
Gramercy Orthodontics/Gramercy Kids Smiles
11.2022 - Current
Dental Assistant
Gramercy Orthodontics/Gramercy Kids Smiles
06.2021 - 11.2022
Dental Assistant
Smilepoint Dental Clinic
01.2020 - 02.2021
Bachelor of Arts - Dental Hygiene
New York City College of Technology of The City University of New York
High School Diploma -
14 Engjejt High School
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