Ivalynn Lauronal-Molcilio
Kailua-Kona,HI
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Jack in the Box. Proven ability to enhance customer satisfaction through effective communication and staff training. Skilled in cash handling and inventory management, consistently achieving operational excellence and fostering a collaborative team environment.
Overview
14
14
years of professional experience
Work History
Cashier
Pine Tree Cafe
Kailua, HI
04.2014 - Current
- Operated cash register, processing customer transactions accurately and efficiently.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Assisted in training new staff on cash handling procedures and café policies.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled cash drawer reconciliation at shift end, ensuring accuracy in financial reporting.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Team Leader
Jack in the Box
Kailua-Kona, HI
10.2012 - 01.2014
- Supervised daily operations to ensure efficient service and compliance with food safety standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented inventory management practices to reduce waste and optimize supply chain efficiency.
- Coordinated staff schedules to maintain adequate coverage during peak hours and improve workflow.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Developed and executed training programs that significantly improved team skills and morale.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Stock Person Seasonal
Target
Kailua-Kona, HI
10.2011 - 01.2012
- Operated equipment for efficient storage and retrieval of merchandise.
- Assisted customers in locating products, enhancing shopping experience.
- Collaborated with team members to streamline restocking processes.
- Received and organized incoming stock to maintain inventory accuracy.
- Checked and pulled defective or expired products from shelves.
- Maintained effective team member communication.
Education
High School Diploma -
Kealakehe High School
Kailua-Kona, HI05.2010
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Customer service excellence
Money handling
Order taking
Product restocking
Merchandise restocking
Cash drawer balancing
Staff training
Timeline
Cashier
Pine Tree Cafe
04.2014 - Current
Team Leader
Jack in the Box
10.2012 - 01.2014
Stock Person Seasonal
Target
10.2011 - 01.2012
High School Diploma -
Kealakehe High School