Summary
Overview
Work History
Education
Skills
Relevant College Coursework
Timeline
Generic

Ivan A Franco

Deming,NM

Summary

Hardworking, friendly, enthusiastic individual. I have strong customer service, communication skills. I am motivated and willing to put in maximum effort to any job or task I take on. I’m also a quick learner and team player. I am seeking a position where I can grow and excel while giving my best to an employer.

Overview

17
17
years of professional experience

Work History

Supervisor

Mountain Shadows Homecare
Deming
10.2014 - 02.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Grooming & Bathing Assistance

Mountain Shadows Homecare
Deming, NM
09.2014 - 10.2014
  • Prepared Meals & Light Housekeeping
  • Clients Activities
  • Medication Reminder
  • Errands & Shopping

Grooming & Bathing Assistance

Addus Homecare
Deming, NM
07.2012 - 09.2014
  • Prepared Meals & Light Housekeeping
  • Clients Activities
  • Medication Reminder
  • Errands & Shopping

Firework Stand Vendor

Firework Stand Vendor
Deming, NM
07.2011 - 07.2011
  • Selling Fireworks
  • Documenting Every Merchandise That Comes In And Out
  • Deposit Money into Drop Off Box
  • Stocking Fireworks Merchandises
  • Met sales goals by offering excellent customer service.

Helper

A&E Home Theater & Telecom
Sugarland, TX
06.2008 - 08.2010
  • Assisting with wiring cables
  • Installing Home Theatre Systems
  • Scheduling Appointments

Education

Master Degree - Business Administration And Management

Western New Mexico University
Silver City, NM
12-2022

Bachelor of Business Administration - Business Management

Western New Mexico University
Deming, NM
01.2017

Associate of Science (A.S.) - Business Administration Management

Western New Mexico University
Deming, NM
01.2015

Diploma -

Deming High School
Deming, NM
01.2010

Skills

  • Microsoft Office
  • MS Word
  • MS Power Point
  • MS Excel
  • Customer service
  • Staff management
  • Goal oriented
  • Employee motivation
  • Multitasking

Relevant College Coursework

  • Social Responsibility
  • Ethics
  • Marketing
  • Finance
  • Supply

Timeline

Supervisor

Mountain Shadows Homecare
10.2014 - 02.2025

Grooming & Bathing Assistance

Mountain Shadows Homecare
09.2014 - 10.2014

Grooming & Bathing Assistance

Addus Homecare
07.2012 - 09.2014

Firework Stand Vendor

Firework Stand Vendor
07.2011 - 07.2011

Helper

A&E Home Theater & Telecom
06.2008 - 08.2010

Bachelor of Business Administration - Business Management

Western New Mexico University

Associate of Science (A.S.) - Business Administration Management

Western New Mexico University

Diploma -

Deming High School

Master Degree - Business Administration And Management

Western New Mexico University
Ivan A Franco