Ivan Arteaga
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2
2
years of professional experience
Work History
Manager
Ojos Locos
Houston
04.2021 - 02.2023
- Managed daily operations and staff scheduling at a lively sports bar.
- Trained new employees on service standards and company policies.
- Oversaw inventory management and supply ordering, ensuring timely availability of products for consistent service.
- Coordinated team meetings to enhance communication and teamwork.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Implemented promotional events that boosted customer engagement and increased attendance.
- Monitored staff performance and addressed issues, fostering a proactive approach to team development.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Skills
- Team leadership
- Customer relationship management (CRM)
- Inventory management
- Staff scheduling
- Customer service
- Employee training
- Team collaboration
- Event coordination
- Performance monitoring
Timeline
Manager
Ojos Locos
04.2021 - 02.2023