Ivan Herrera
Monterey Park
Overview
4
4
years of professional experience
Work History
Barista
The Coffee Bean & Tea Tree
Commerce
08.2024 - Current
- Skillfully prepare and serve a variety of coffee and tea beverages, including espresso, cappuccino, and specialty drinks, following standard recipes and techniques.
- Greet customers, take orders accurately, and provide recommendations based on individual preferences, ensuring a positive customer experience.
- Process customer transactions efficiently and accurately, handling cash and electronic payments while maintaining a balanced cash register.
- Maintain a clean and organized work environment, including the coffee bar, dining area, and kitchen, following health and safety regulations.
- Work collaboratively with team members to ensure effective communication and workflow.
Cashier/ Guest Service
Target
Pico Rivera
12.2021 - 10.2023
- Handled credit card payments, returns, and various transactions, ensuring a smooth and efficient checkout process for customers.
- Processed and delivered online orders directly to guests in their vehicles, enhancing customer convenience and satisfaction.
- Provided excellent customer service by addressing inquiries and resolving issues promptly and effectively.
- Communicated regularly with managers from other departments to maintain productivity and streamline operations.
- Supervised front-end operations, assisting Team Leads in maintaining workflow and supporting staff as needed.
- Assisted in the daily collection and secure storage of cash from registers, ensuring accurate financial records.
- Restocked cash registers and prepared for the following workday to ensure operational efficiency.
- Collaborated with management to achieve daily sales goals and improve overall customer experience.
Education
Bachalors Degree - Business Administration-Finance
Cal State University, Los Angeles
Los Angeles, CA06.2027
Associates Degree - Business Administration
East Los Angeles College
Monterey Park, CA06.2025
Skills
- Customer service excellence
- Quick learner
- Strong work ethic
- Efficiency
- Creativity
- Team collaboration
- Cash handling expertise
- Retail management proficiency
- Computer literacy
- Problem solving
- Time management
- Leadership skills
- Adaptability
- Critical thinking
- Effective communication
Languages
- English
- Spanish
Timeline
Barista
The Coffee Bean & Tea Tree
08.2024 - Current
Cashier/ Guest Service
Target
12.2021 - 10.2023
Bachalors Degree - Business Administration-Finance
Cal State University, Los Angeles
Associates Degree - Business Administration
East Los Angeles College
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