Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ivan Jones Jr.

Phoenix,AZ

Summary

Versatile Operations Supervisor successful at taking on routine and complex challenges with a resourceful and creative approach. Recognized as a driven, dedicated, and hardworking leader with a history of excelling in operations and increasing results.

Overview

7
7
years of professional experience

Work History

Operations Coordinator

Cruise
03.2023 - 01.2024
  • Enhanced and refined test methods for joint Remote Assistance and Autonomous Vehicle engineering.
  • Collaborated and implemented training programs with department managers to evaluate needs and optimize operational plans.
  • Working specifically in research and development, monitored and improved processes to optimize testing, results, and data for engineering team.
  • Led successful projects from conception to completion, achieving objectives on time and within operational safety.

Autonomous Vehicle Operator

Cruise/Iconma
04.2022 - 12.2023
  • Conducted pre-trip inspections of autonomous vehicles to proactively identify potential maintenance issues before impacted performance or safety.
  • Managed approximately 60 comprehensive rides for operations, engineering teams, and VIP visitors as part of Demo team.
  • Engaged in specific projects that required meticulous attention to detail and problem-solving skills.
  • Trained team members effectively to relay management issues or unforeseen challenges.

Operations Lead

Cruise/Adecco
12.2022 - 03.2023
  • Demonstrated exceptional leadership skills to team of 75 contingent workers, ensuring cohesive and productive work environment.
  • Conducted monthly audits to uphold proper procedures and safety precautions. Organized, and input information into digital database.
  • Compiled training materials for new employees and tracked skill development.
  • Led and supervised fleet of vehicles to successfully fulfill commitment of delivering groceries effectively while managing resources and optimizing delivery schedules.

Warehouse Lead

Riverbound Sports
06.2021 - 04.2022
  • Responsible for rental department of 4, detailing safety programs to protect workers and reduce injuries.
  • Assisting customer sales, rental reservations, product questions, and information for our water activities.
  • Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.

Team Lead

As is Arizona
08.2016 - 05.2021
  • Operated E-commerce store on eBay, efficiently handled thousands of online order fulfillments, ensuring prompt and accurate delivery of customer purchases.
  • Reviewing team's inspections of items for flaws or signs of wear, guaranteeing that listed products matched customer expectations
  • Maintained regular communication with general manager, reporting inventory levels and promptly addressing any shipping or product-related issues encountered by customers.
  • Ensured data security by integrating secure payment gateways and implementing best practices for customer information protection.

Education

Associate of Arts -

Mesa Community College
Mesa, AZ
05.2016

Skills

    • Operations Management
    • Cross Team Collaboration
    • Team Leadership/Development
    • Strategic Planning
    • Customer Service Management
    • Data Analytics
      • Process Optimization
      • Quality Improvement
      • Performance Enhancement
      • Vendor Management
      • Project Management
      • Risk Management

Timeline

Operations Coordinator

Cruise
03.2023 - 01.2024

Operations Lead

Cruise/Adecco
12.2022 - 03.2023

Autonomous Vehicle Operator

Cruise/Iconma
04.2022 - 12.2023

Warehouse Lead

Riverbound Sports
06.2021 - 04.2022

Team Lead

As is Arizona
08.2016 - 05.2021

Associate of Arts -

Mesa Community College

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Ivan Jones Jr.