Ivan Lajara
Tolland
Summary
Office Manager with a strong history at NDX CT, recognized for improving communication and streamlining processes, resulting in significant weekly man-hour savings. Expertise in conflict resolution and data-driven decision making led to enhanced efficiency and elevated work quality. Successfully implemented strategies that fostered collaboration and optimized operational workflows.
Overview
37
37
years of professional experience
Work History
Office Manager
NDX CT
Rocky Hill
04.2010 - 11.2025
- Enhanced communication across departments to facilitate collaboration.
- Delivered presentations to groups of up to 35 employees.
- Proposed several comprehensive strategies for operational improvement.
- Elevated work quality through targeted initiatives.
- Ensured timely service delivery by streamlining processes.
- Saved several man-hours weekly through workflow optimization.
- Boosted efficiency by improving documentation practices.
- Implemented strategies to enhance overall workflow efficiency.
Shift Leader
FedexKinkos
Hartford
12.2000 - 03.2010
- Supervised daily operations to ensure workflow efficiency in print center.
- Trained team members on equipment usage and customer service best practices.
- Scheduled staff shifts to optimize coverage during peak hours.
- Verified cash drawer accuracy during opening and closing shifts.
- Resolved customer complaints promptly to maintain satisfaction.
- Checked orders for quality and completeness before processing.
- Delegated tasks and monitored employee performance and task completion.
- Managed inventory by monitoring stock levels, ordering supplies, and ensuring product quality.
Mail Sorter
Travelers Insurance/Xerox
Hartford
03.1989 - 11.2000
- Sorted incoming mail by destination and priority for efficient distribution.
- Collaborated with team to ensure timely daily mail delivery.
- Inspected outgoing mail for accurate labeling and postage compliance.
- Managed workflow to handle high mail volumes during peak periods.
- Operated mail processing equipment and performed manual sorting effectively.
- Processed outgoing mail utilizing postage meters and scales efficiently.
- Tracked shipments from origin to destination using tracking software applications.
- Stocked mailing supplies, including envelopes and labels, for operations.
Education
High School -
Bulkeley High School
Hartford, CT01.1991
Skills
- Conflict resolution
- Task delegation and prioritization
- Microsoft Office Suite
- Calendar management
- Training facilitation
- Data-driven decision making
- Cloud document management
- Document retrieval optimization
- Team development and mentorship
- Employee onboarding
- Digital filing system implementation
- Meeting coordination
- Cost reduction strategies
Timeline
Office Manager
NDX CT
04.2010 - 11.2025
Shift Leader
FedexKinkos
12.2000 - 03.2010
Mail Sorter
Travelers Insurance/Xerox
03.1989 - 11.2000
High School -
Bulkeley High School