Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivan Machado

Naples,FL

Summary

Demonstrated ability to provide exceptional customer service in fast-paced dining environments, effectively managing order taking and ensuring timely food delivery. Collaborated with kitchen staff to accommodate special dietary requests, enhancing overall guest satisfaction. Maintained cleanliness and organization of dining areas and service stations while performing opening and closing duties. Operated POS terminals for accurate billing and order processing, contributing to efficient service delivery.

Overview

13
13
years of professional experience

Work History

Server

D’Amico Holding Company
Naples, FL
11.2012 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Facilitated accurate order taking and ensured timely food delivery.
  • Collaborated with kitchen staff to fulfill special dietary requests efficiently.
  • Resolved customer complaints with professionalism and empathy to enhance satisfaction.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Server. Room Service

Noble House
Naples, FL
01.2024 - 11.2025
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and food pairings.
  • Maintained cleanliness and organization of dining area and service stations.
  • Delivered food and beverages promptly to guest rooms.
  • Maintained cleanliness and organization of service trays and dining areas.
  • Collaborated with kitchen staff to ensure accurate order preparation.
  • Assisted guests with special dietary requests and preferences.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.

Education

Associate of Arts - Music Production

Canzion School of Music
Houston, TX
12-2006

Skills

  • Customer service
  • Order taking
  • POS operation
  • Food delivery
  • Sanitation practices
  • Teamwork
  • Attention to detail

Timeline

Server. Room Service

Noble House
01.2024 - 11.2025

Server

D’Amico Holding Company
11.2012 - Current

Associate of Arts - Music Production

Canzion School of Music
Ivan Machado