Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivan Sainz

Ivan Sainz

Fort Worth,TX

Summary

Dynamic Cashier Team Lead with proven expertise in customer service and cash handling, honed at JCPenney. Excelled in team leadership, fostering a positive environment to enhance team contributions and customer satisfaction. Streamlined operations, significantly reducing wait times, and achieved commendable accuracy in financial transactions. Skilled in conflict resolution, ensuring customer retention and positive feedback.

Overview

1
1
year of professional experience

Work History

Cashier Team Lead

JCPenney
10.2023 - 07.2024
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Streamlined cashier operations for improved productivity and reduced wait times.

Cashier

McDonald's
03.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

GED -

Tarleton State University
Fort Worth, TX
05.2028

High School Diploma -

Amon Carter Riverside High School
05.2024

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Punctual and Reliable
  • Client Services
  • Conflict Resolution

Languages

English
Native or Bilingual
spainsh
Native or Bilingual

Timeline

Cashier Team Lead

JCPenney
10.2023 - 07.2024

Cashier

McDonald's
03.2023 - 10.2023

GED -

Tarleton State University

High School Diploma -

Amon Carter Riverside High School

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Ivan Sainz