Ivan Sanchez Rivera
Broken Arrow,OK
Summary
I am a District Manager with 20+ years of experience leading multi-unit restaurant operations, improving profitability, and developing high-performing teams through training, coaching, and strategic planning.
Results-driven operations professional with deep experience in district leadership, budgeting, and process improvement. Recognized for using data to guide decisions, enhance customer satisfaction, and increase profitability. Focused on building strong teams and delivering consistent business results. I am also
- ServSafe Certified
- ServSafe proctor Certified up to 15 students
Overview
2
2
Languages
26
26
years of professional experience
Work History
District Manager
Wendys/Cotti Foods
01.2008 - Current
- Monitored sales, labor, and controllable expenses to improve district profitability.
- Directed multi-unit operations, ensuring consistent execution of brand standards and guest service expectations.
- Coached restaurant managers on staffing, training, and performance development.
- Reviewed compliance with food safety, sanitation, and operational procedures.
- Implemented action plans to resolve service issues and strengthen customer satisfaction.
- Evaluated inventory controls and ordering practices to reduce waste and maintain supply levels.
- Coordinated openings, remodels, and operational transitions across assigned locations.
- Analyzed performance trends to identify opportunities for process improvement and operational consistency.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Streamlined operations and reduced costs by negotiating better contracts with suppliers.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Led the adoption of new technology platforms to streamline reporting and inventory management.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Boosted market share by identifying and capitalizing on local market trends and opportunities.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Training Store General Manager
Jack in The Box
05.2000 - 11.2008
- Led daily restaurant operations, maintaining guest service, food safety, and brand standards.
- Trained and coached managers and crew on cash handling, service execution, and operational procedures.
- Scheduled labor to balance staffing needs, productivity, and sales demand.
- Monitored inventory levels, ordering, and waste control to support consistent product availability.
Education
Associate of Arts - Art
Rancho Santiago Community College
Santa Ana06-2000
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Staff development
- Team development
- Decision-making
- Budget preparation
- Operations oversight
- Leadership development
- Multi-unit management
- Training and coaching
Accomplishments
- Dave thomas Mop Bucket award
- DM of the year
- Top Ranker on Dm metrics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
District Manager
Wendys/Cotti Foods
01.2008 - Current
Training Store General Manager
Jack in The Box
05.2000 - 11.2008
Associate of Arts - Art
Rancho Santiago Community College