Ivan Zavala
NORTH LAUDERDALE,Florida
Summary
Driven Auto Detail Manager with a proven track record at Auto Detailing DASA, enhancing customer satisfaction through meticulous attention to detail and robust problem-solving skills. Excelled in fostering team collaboration and improving service efficiency, resulting in significant repeat business. Skilled in customer service and efficiency improvement, demonstrating reliability and organizational prowess.
Overview
24
24
years of professional experience
Work History
Auto Detail Manager
Auto Detailing DASA
Hollywood, FL
04.2003 - 01.2024
- Fostered a safe working environment by implementing safety protocols and conducting routine inspections of workspaces and equipment.
- Maintained high levels of communication with clients, resulting in repeat business and positive word-of-mouth referrals.
- Conducted regular quality checks on completed jobs, ensuring customer expectations were met or exceeded consistently.
- Implemented a customer feedback system to gather insights and make improvements in service quality, resulting in higher levels of customer satisfaction.
Customer Service Representative
Bell South Telephone
Miami, FL
01.2000 - 04.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Marketing - Marketing Advertising
ADV College
Lima, PeruAssociate Of Technology - Data Processing
Metropolitan Community College
Lima, PeruSkills
- Efficiency Improvement
- Task Delegation
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Active Listening
- Organizational Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Auto Detail Manager
Auto Detailing DASA
04.2003 - 01.2024
Customer Service Representative
Bell South Telephone
01.2000 - 04.2003
Marketing - Marketing Advertising
ADV College
Associate Of Technology - Data Processing
Metropolitan Community College