Ivana Etter
Phoenix,AZ
Summary
Dynamic sales professional with a proven track record at Nordstrom, excelling in customer service and relationship building. Adept at utilizing POS systems and enhancing customer satisfaction through tailored solutions. Recognized for achieving sales goals and fostering team collaboration, consistently delivering exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales Associate
Nordstrom
Scottsdale, AZ
03.2025 - Current
- Assisted customers in product selection, providing exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Collaborated with team members to achieve store sales goals and improve customer engagement.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Organized merchandise displays to optimize visual appeal and accessibility for customers.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Conducted inventory checks to maintain stock levels and support replenishment efforts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Microblading Artist
IV Beauty
Seattle, WA
03.2024 - 03.2025
- Executed precise microblading techniques to enhance client satisfaction and achieve desired aesthetic outcomes.
- Collaborated with clients to assess needs, offering tailored solutions for brow design and styling.
- Maintained high standards of sanitation and safety protocols in compliance with industry regulations.
- Developed personalized aftercare plans to ensure optimal healing and long-lasting results for clients.
- Assisted in inventory management, ensuring adequate supplies were available for all appointments and services.
- Improved client education by creating tailored aftercare instructions, promoting optimal healing and results.
- Handled difficult situations with professionalism and grace, such as addressing unsatisfied clients or managing scheduling conflicts among staff members.
- Boosted customer loyalty through consistent delivery of high-quality microblading services, resulting in repeat business.
- Enhanced client satisfaction by providing personalized microblading consultations and designing custom brow shapes.
Security Officer
TSA
Phoenix, AZ
03.2019 - 03.2024
- Monitored passenger screening processes to ensure compliance with security regulations.
- Conducted thorough inspections of baggage and personal items using advanced scanning technology.
- Collaborated with law enforcement to respond effectively to security incidents and breaches.
- Trained new staff on safety protocols and operational procedures to enhance team efficiency.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Material Handler
XPO Logistics
Everett, WA
08.2017 - 03.2019
- Implemented safety protocols, reducing workplace accidents and enhancing overall team safety culture.
- Trained new staff on proper handling techniques and equipment operation for improved efficiency.
- Developed strategies for inventory management, increasing storage capacity and reducing waste.
- Packed items into appropriate containers for shipment.
Sales Associate
Nordstrom
Seattle, WA
02.2016 - 08.2017
- Assisted in training sessions to enhance product understanding and sales skills.
- Arranged merchandise on racks and shelves to attract customers and highlight specific products.
- Processed returns, exchanges, and refunds according to store policy.
- Maintained composure and professionally resolved issues in busy and high-pressure environments.
Education
High School Diploma -
Edmonds Community College
Lynnwood, WA01.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Relationship building
- Cash handling accuracy
- POS system operation
- Upselling
Timeline
Sales Associate
Nordstrom
03.2025 - Current
Microblading Artist
IV Beauty
03.2024 - 03.2025
Security Officer
TSA
03.2019 - 03.2024
Material Handler
XPO Logistics
08.2017 - 03.2019
Sales Associate
Nordstrom
02.2016 - 08.2017
High School Diploma -
Edmonds Community College