Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SalesAssociate

Ivana Kruzic

San Antonio,TX

Summary

Dynamic and dedicated professional with a strong background in customer service at UPS Store 4617. Proven ability to enhance client satisfaction through effective problem-solving and teamwork. Skilled in inventory management and cash handling, while fostering a positive environment that promotes collaboration and growth. Reliable and punctual, committed to delivering exceptional service.

Overview

7
7
years of professional experience

Work History

Sales Associate

UPS Store 4617
05.2023 - 10.2024

Provide prompt,efficient,and courteous customer service.


  • Operated point-of-sale system, processing transactions efficiently and maintaining cash accuracy.
  • Handled inventory management tasks, restocking supplies to maintain optimal store operations.
  • Collaborated with team members to create a welcoming environment for customers and enhance service quality.
  • Receive and process packages for courier shipment.
  • Pack merchandise for shipments,provide boxing and packing services. Handles shipping procedures.
  • Operate and maintain various office equipment such as copiers,printers, and fax machines.
  • Assist with others services such as printing, faxing, binding,laminating, and passport photos.
  • Perform opening and closing duties, and end of day accounting.

Child Development Associate (CDA)

Kansas Kids
03.2019 - 02.2023
  • Developed and implemented age-appropriate learning activities to enhance cognitive and social skills.
  • Fostered a nurturing environment, encouraging positive behavior and emotional development in children.
  • Comply with applicable regulations, policies, and standards.

Lead Teacher

Kansas Kids
08.2018 - 02.2023
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Mentored junior teachers, fostering professional growth and enhancing classroom management skills.
  • Collaborated with parents to support student development and address individual needs effectively.
  • Utilized assessment tools to evaluate student progress and adapt instructional strategies accordingly.
  • Created a positive classroom environment that encouraged student participation and growth.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curriculum.

Assistant Teacher

Kansas Kids
11.2017 - 06.2018
  • Assisted with lesson planning and implementation to enhance student engagement and learning outcomes.
  • Collaborated with lead teachers to assess student progress and adapt instructional materials as needed.
  • Facilitated small group activities to reinforce key concepts and promote peer interaction among students.
  • Monitored classroom supplies and resources, ensuring availability for daily educational activities.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Created and developed lesson plans to meet students' academic needs.

Education

Liberal Arts And Sciences

Palo Alto College
San Antonio, TX
06.2012

High School Diploma -

South San High School
San Antonio, TX
06.2003

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Multi-tasking strength
  • Outgoing personality
  • Client service
  • Conflict resolution

Additional Information

Refrences:


Amy Sosa

210.219.5026

amysosa5@gmail.com


Yalienid (Yali) De Jesus Rivera

785.226.3601

dejesusyali@gmail.com


Mandy Martinez

210.995.6595

mandy.munozmtz@gmail.com

Timeline

Sales Associate

UPS Store 4617
05.2023 - 10.2024

Child Development Associate (CDA)

Kansas Kids
03.2019 - 02.2023

Lead Teacher

Kansas Kids
08.2018 - 02.2023

Assistant Teacher

Kansas Kids
11.2017 - 06.2018

Liberal Arts And Sciences

Palo Alto College

High School Diploma -

South San High School
Ivana Kruzic