Ivana Sterling
Laveen,AZ
Summary
Dynamic office professional with a proven track record at Kevin Jewelers, excelling in customer service and cash management. Adept at maintaining confidentiality and accuracy in financial records while fostering strong client relationships. Recognized for exceptional multitasking and organizational skills, ensuring efficient office operations and client satisfaction.
Overview
2012
2012
years of professional experience
Work History
Clerk
Kelly Services - Anthem Blue Cross
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Kevin Jewelers
Palmdale, CA
01.2009 - 12.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Some College - Minor in Business
Antelope Valley College
Lancaster, CAHigh School Diploma - General Studies
Fillmore High School
Fillmore, CA06.2005
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
- Relationship building
- Typing speed
- Scanning and copying
- Multitasking
- Time management
- Organizational skills
- Customer service
- Data entry
Timeline
Office Manager
Kevin Jewelers
01.2009 - 12.2011
Clerk
Kelly Services - Anthem Blue Cross
Some College - Minor in Business
Antelope Valley College
High School Diploma - General Studies
Fillmore High School