Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivana Jennel Perez

Tacoma,WA

Summary

Dedicated sales associate with strong cash handling and client service skills. Known for building lasting customer relationships and ensuring smooth transactions.

Overview

5
5
years of professional experience

Work History

Sales Associate

Regal Lakewood & RPX
Tacoma, WA
04.2026 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Ross Dress for Less
Honolulu, HI
03.2024 - 06.2024
  • Assisted customers in locating merchandise, enhancing shopping experience and satisfaction.
  • Maintained organized stockroom, ensuring efficient retrieval of items for floor replenishment.
  • Operated point-of-sale system accurately, handling cash and processing transactions efficiently.
  • Collaborated with team members to achieve sales goals and maintain store presentation standards.

Sales Associate

Discount Vape Shop Kaimuki
Honolulu, HI
03.2024 - 05.2024
  • Educated customers on promotions and loyalty programs, increasing customer engagement and retention.
  • Executed visual merchandising directives, contributing to appealing product displays throughout the store.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
  • Participated in inventory management tasks, supporting accurate stock levels and loss prevention efforts.

Customer Service Representative

Macys Department Store
Hilo, HI
06.2021 - 12.2022
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Processed transactions using point-of-sale systems, ensuring smooth checkout experiences for customers.
  • Collaborated with team members to maintain store presentation standards and optimize merchandise displays.
  • Managed customer feedback, escalating concerns to management to enhance service quality and satisfaction levels.

Education

No Degree - General Studies

Hawaii Community College
Hilo, HI

No Degree - General Studies

Pacific Rim Christian University
Honolulu, HI

High School Diploma -

Job Cor

GED -

Waikea High School
Hilo, HI
04-2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi tasking
  • Fast learner
  • Reliable
  • Cash handling
  • Client service
  • Payment processing

Languages

English
Native or Bilingual
tagalog
Full Professional

Timeline

Sales Associate

Regal Lakewood & RPX
04.2026 - Current

Sales Associate

Ross Dress for Less
03.2024 - 06.2024

Sales Associate

Discount Vape Shop Kaimuki
03.2024 - 05.2024

Customer Service Representative

Macys Department Store
06.2021 - 12.2022

No Degree - General Studies

Hawaii Community College

No Degree - General Studies

Pacific Rim Christian University

High School Diploma -

Job Cor

GED -

Waikea High School