Ivangelina Pichardo Shelton
San Antonio,TX
Summary
Outgoing [Job Title] skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Hardworking [Job Title] with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.
Adaptable [Job Title] offering extensive knowledge of hospitality etiquette, and customer service. Competent and capable work with team member.
Overview
7
7
years of professional experience
Work History
Server
Super Compare Foods
Fayetteville, NC
11.2018 - 05.2019
- Operated POS terminals to input orders, split bills and calculate totals
- Placed reservations through phone and email into [Software]
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Managed closing duties, including restocking items and reconciling cash drawer
- Promoted desserts, appetizers and specialty drinks
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
- Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service
Customer Service Representative
Hotel Grand Ventana
Puerto Plata, DR
12.2016 - 11.2017
- Reviewed customer data to assess current issues and determine potential solutions
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Tracked each interaction for auditing, reporting and training purposes
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Reviewed account and service histories to identify trends and issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
Entertainer
Club Hotel Riu Merengue
Puerto Plata, DR
12.2011 - 05.2013
- Performed common-knowledge and original illusions to provide entertainment to diverse audiences
- Attended [Number] auditions per week to obtain roles while honing craft via [Type] and [Type] avenues
- Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques
- Increased show interest and participation by [Number]% through effective audience engagement and interaction
- Wrote original materials and adapted details from public information to achieve dramatic, narrative or comedic effects
- Helped prepare stages, move props and break down stages to support smooth productions
- Rehearsed lines alone and with partners or teams to solidify top-notch delivery
- Worked with recording engineers to produce high-quality voice-over work for [Number] projects over [Timeframe]
- Collaborated with cast members to execute over [Number] perfect [Type] performances
- Collaborated with team of [Job title]s to produce highly-rated [Type] performances
- Attended over [Number] auditions and casting calls weekly with [Number]% hire rate
- Entertained guests while simultaneously arranging and improvising popular music based on audience reactions
- Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement
- Acted in [Number] critically-acclaimed [Type] productions over [Timeframe]
- Completed [Number] roles over [Timeframe] for [Type] industry
- Used singing, dancing and musical instruments to enhance performances
- Performed [Number] [Type] shows each year with [Type] company
- Performed [Number] shows without forgetting lines as part of [Type] troupe
- Rehearsed for [Number] days without single absence and performed in [Number] plays each season
Education
Some College (No Degree) - Education Inicial
Universidad Autonoma De Santo Domingo
Puerto Plata,DrHigh School Diploma -
Liceo Gregorio Urbano Gilbert
Puerto Plata,Dr2003
Skills
- High-volume dining
- Menu memorization
- Effective customer upselling
- Hors-d’oeuvres service
- Liquor, wine and food service
- Special dietary requirements
- Dining customer service
- Price memorization
- Food safety understanding
- Food inspection
- Prompt table clearance
- Effective sales techniques
- Sales techniques
- Quality control
- Safe food handling
- Dining crew workflow optimization
Timeline
Server
Super Compare Foods
11.2018 - 05.2019
Customer Service Representative
Hotel Grand Ventana
12.2016 - 11.2017
Entertainer
Club Hotel Riu Merengue
12.2011 - 05.2013
Some College (No Degree) - Education Inicial
Universidad Autonoma De Santo Domingo
High School Diploma -
Liceo Gregorio Urbano Gilbert