Ivanier Lamboy Figueroa
Jacksonville
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa
Jacksonville, FL
12.2024 - 05.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring accurate transactions and efficient service.
- Maintained product displays and inventory levels to optimize customer experience and sales opportunities.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Sales Associate
Gate Petroleum Company
Jacksonville, Florida
11.2023 - 06.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Dishwasher
LSG Sky Chefs
Orlando, Florida
03.2023 - 09.2023
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
Quick Service Associate
Universal Studios
Orlando, FL
08.2022 - 02.2023
- Greeted customers and assessed their needs.
- Processed customer transactions in an efficient and accurate manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Handled cash, credit card, and check payments for goods and services.
- Balanced the register at the end of each shift.
- Stocked merchandise and loaded and unloaded deliveries.
Front Desk Clerck
Pubix
Orlando, Florida
08.2021 - 06.2022
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
Education
High School Diploma -
Gabriela Mistral
San Juan, PR05-2018
Skills
- Customer Needs Assessment
- Client Account Management
- Customer Service
- Excellent communication skills
- Cash Handling Accuracy
- Cash Handling
- Cash Register Operation
- Positive and professional
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Associate
Wawa
12.2024 - 05.2026
Sales Associate
Gate Petroleum Company
11.2023 - 06.2024
Dishwasher
LSG Sky Chefs
03.2023 - 09.2023
Quick Service Associate
Universal Studios
08.2022 - 02.2023
Front Desk Clerck
Pubix
08.2021 - 06.2022
High School Diploma -
Gabriela Mistral