Ivan K. Liem
Seattle,WA
Summary
Highly skilled and motivated, physically capable employee with years of experience who thrives in changing environments while working as a team member for the betterment of the company. Seasoned automotive enthusiast experienced at attending customer vehicle needs while looking for a new opportunity with growth. Background includes extensive knowledge of the automotive business inside and out, and its services as well as exceptional negotiation and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Owner
Zone 8 Plumbing and Sewer
10.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established first plumbing company to have fully transparent pricing on website with no gimmicks, further streamlining clients without the cost of leads.
Property Manager
The Management Trust
10.2021 - 11.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Owner/Operator
P1 Smart Repairs
09.2019 - 10.2022
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Obtained 78 accounts within 6 months of operating.
- P1 is now the wheel repair company for all collision centers and insurance companies in the state of Washington.
- Created an app for daily operations that translates to automation for our accounts.
- In-house research and development creating new equipment, methods, materials, and process to further grow the company and its competitors.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Lead Estimator /General Manager
Seattle Automotive Inc.
09.2018 - 01.2020
- Generated $325,000-$380,000 per month as lead estimator while managing the entire facility and its staff.
- Lead Estimator for all 3 Geico programs (field/xf/xd).
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Assessed financial statements and PnL reports to evaluate shop's performance, develop targeted improvements and implement changes resulting in largest shop in Washington with over 11 DRP insurance company accounts .
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
District Operations & Accounts Manager
Dent Wizard International Corporation
02.2016 - 07.2018
- Managed 11 accounts around the Seattle/Bellevue area with the utmost care and attentiveness.
- Upkeep all supplies and materials within the area for the techs in order to fulfill the needs of our accounts.
- Mentally motivate employees and keep performance to the highest level of expectations.
- Generated and developed leads to acquire new clients.
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Collaborated with Lexus of Bellevue to ensure that the recon department was meeting daily and monthly projections and forecasts.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Worked with support teams to resolve issues with product, service or accounting areas.
Body Shop Manager / General Manager
Dent Wizard Intl, at Lexus of Bellevue
03.2013 - 02.2016
- Act as Team Leader and mentor to technicians, by remaining in close contact with them daily in order to identify and resolve any concerns or performance issues which may arise.
- Ensure each tech's success through coaching, motivating, planning, organizing, problem solving, prospecting and business development.
- Work with District Manager to ensure proper staffing levels are met to handle current and new business opportunities.
- Handle all incoming requests by scheduling appointments between customer and the techs who will be performing the work.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties. (Personally created app for account)
- Researched and customized service proposals for clients.
- Kept company in compliance with all standards of OSHA and international requirements.
- Set up contracts, negotiated rates and hammered out service terms.
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
- Providing Aid to creating estimates through CCC One.
- Created solutions with insurance companies, customers, and employees to provide the utmost excellent service possible.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Consistently hit and exceeded sales goals by 20%.
- Serviced accounts on a regular basis to propose new products or services and maximize revenue.
Autobody Estimator
Lexus Of Bellevue
04.2010 - 03.2013
- Worked directly with service department to achieve customer satisfaction and sales goals.
- Entered details such as payments, account information and call logs into the computer system.
- Determined estimates on vehicle damage and repair through comparison and evaluation of different methodologies
- Reviewed facts of matter and ensured all claims featured only related damages
- Counseled customers on repair plans
- Worked with customers on negotiation and plans for cost of up-sell items
- Evaluated and approved repair orders with technicians
- Monitored repair services and followed up with customers for feedback
- Proficient at CCC One Pathways.
Education
High School Diploma -
West Seattle High School
Seattle, WA2009
Skills
- Vendor management
- Leadership skills
- Goal attainment
- Timeline management
- Relationship building
- Project development
- Operations management
- Conflict resolution
- Customer service-oriented
- Efficient multi-tasker
- Employee scheduling
- Consistently meet goals
- Organized
- Verbal and written communication
Accomplishments
Created 2 apps that implemented a more effective solution to dealer recon management.
Opened and manage a private autoshop in Capitol Hill.
Managed and coordinated the first super car rally in Seattle,(ZWINGRALLY)
References:
Jeff Harris 425-531-4027
Master Painter and now Regional Operations Manager
Brad Adams 206-351-0500
Lead Painter
Tony A. 206-890-6088
Owner of Seattle Automotive Inc.
Gordon Rowe 206-499-5611
South Washington Director for The Management Trust
Timeline
Owner
Zone 8 Plumbing and Sewer
10.2023 - Current
Property Manager
The Management Trust
10.2021 - 11.2023
Owner/Operator
P1 Smart Repairs
09.2019 - 10.2022
Lead Estimator /General Manager
Seattle Automotive Inc.
09.2018 - 01.2020
District Operations & Accounts Manager
Dent Wizard International Corporation
02.2016 - 07.2018
Body Shop Manager / General Manager
Dent Wizard Intl, at Lexus of Bellevue
03.2013 - 02.2016
Autobody Estimator
Lexus Of Bellevue
04.2010 - 03.2013
High School Diploma -
West Seattle High School
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