Norman Logan
JOSHUA,TX
Summary
Experienced business owner with a strong background in project management, operations oversight, and financial management. Known for streamlining complex workflows, improving customer satisfaction, and driving growth through strategic planning and strong vendor negotiation.
Business leader with extensive experience in small business operations, team management, and financial control. Brings a record of improving efficiency, strengthening customer loyalty, and supporting business growth through clear planning, cost control, and process improvement.
Knowledgeable [Desired Position] with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Hard-driving business leader offering skills in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in the organization.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
19
19
years of professional experience
Work History
Owner
Taps Custom Motorcycle
04.2022 - Current
- Directed custom motorcycle build projects from consultation through final delivery. 2. Managed shop operations, scheduling, and workflow priorities for consistent production. 3. Consulted with customers to define design requirements, budget, and project scope. 4. Sourced parts and materials from vendors to support custom fabrication needs. 5. Oversaw fabrication quality to ensure finished motorcycles met performance and safety standards. 6. Coordinated repair and customization tasks across mechanical and aesthetic workstreams. 7. Handled estimates, invoicing, and customer communication throughout project lifecycle. 8. Maintained parts inventory and improved purchasing decisions for shop efficiency.
- Oversaw daily business activities to ensure smooth operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Improved team productivity by introducing innovative project management tools and techniques.
Account Manager
Nerdrjuice
02.2017 - 05.2022
- Managed client portfolios, maintaining strong relationships and aligning services with account objectives.
- Negotiated renewals and contract terms, protecting revenue while supporting long-term partnerships.
- Coordinated cross-functional teams to resolve client issues and improve service delivery.
- Monitored account health in CRM, ensuring accurate records and timely follow-up.
- Prepared performance reports and forecasts to support strategic account planning.
- Led onboarding for new clients, establishing clear expectations and communication workflows.
- Streamlined account processes, improving responsiveness and consistency across client communications.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Point of Sale Manager
Mattress Firm
05.2007 - 03.2017
- Directed POS operations, ensuring accurate sales processing, refunds, and financing transactions across retail locations.
- Trained store teams on POS procedures, payment workflows, and system updates to improve transaction consistency.
- Monitored daily register activity, investigating discrepancies and resolving cash, pricing, and order entry issues.
- Collaborated with IT and operations teams to implement POS enhancements, troubleshoot outages, and maintain uptime.
- Developed transaction controls for promotions, discounts, and special orders to protect pricing integrity.
- Standardized POS procedures across stores, reducing errors in returns, exchanges, and customer account handling.
- Spearheaded the adoption of new payment technologies for increased convenience and faster transaction processing times for customers.
- Boosted team morale by promoting a positive work environment and recognizing outstanding performance regularly.
- Assisted in budget preparation by providing accurate forecasts based on historical sales data and projected growth trends.
- Analyzed sales trends to inform merchandising decisions, optimizing product placement for maximum revenue generation.
Education
High School Diploma -
Lapeer High
Lapeer, MI05-1986
Skills
- Project management
- Business operations
- Financial management
- Business development
- Negotiation
- Contract management
- Vendor management
- Small business operations
- Operations oversight
- Team oversight
- Customer relations
- Communication skills
- Administrative oversight
- Sales management
- Project estimating
- Consulting
- Vendor management
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Author of “[Article Title],” published in [Journal Name] in [Year].
Timeline
Owner
Taps Custom Motorcycle
04.2022 - Current
Account Manager
Nerdrjuice
02.2017 - 05.2022
Point of Sale Manager
Mattress Firm
05.2007 - 03.2017
High School Diploma -
Lapeer High